Founding Support Engineer

talentpluto

$180K *
US-AnywhereRemote in United States
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-6 years in a technical, customer-facing role (solutions engineering, forward-deployed engineering, or similar); exceptional candidates with a couple of years of experience considered
  • Strong computer science or statistics foundation and academic pedigree
  • Startup or consulting background with real-time customer interaction
  • Demonstrated software/technical skills and capacity to thrive in a fast-paced environment
  • Consistent tenure without a pattern of short stints

Responsibilities

  • Deploy and integrate the product into complex enterprise environments
  • Work directly with customers post-sale to ensure technical success
  • Solve challenging technical problems involving AI agents, MCP integrations, and security tooling
  • Act as a technical bridge between customers and the engineering team
  • Shape the forward-deployed / solutions engineering function as an early hire

Benefits

  • Fully remote work model
  • Opportunity for professional growth toward founder-level ownership
  • Engagement within an established, professional environment
  • Performance bonuses available
  • Role in a cutting-edge industry focused on AI security and infrastructure
Full Job Description
Location: United States (remote)

Work Model: Fully remote

Industry: AI security & infrastructure (Model Context Protocol)

Compensation: ~$180K base plus performance bonus
The Opportunity

As a founding Support / Forward-Deployed Engineer, you'll sit at the intersection of engineering and customers, deploying the product, solving hard technical problems in the field, and making enterprise customers successful. This is a solutions-engineering-heavy role for someone who is both technically excellent and genuinely comfortable in front of people. You'll join an established, professional environment rather than a first-engineer situation, with room to grow toward founder-level ownership.
Responsibilities
  • Deploy and integrate the product into complex enterprise environments
  • Work directly with customers post-sale to ensure technical success
  • Solve hard technical problems across AI agents, MCP integrations, and security tooling
  • Serve as the technical bridge between customers and the engineering team
  • Help shape the forward-deployed / solutions engineering function as an early hire
Requirements
  • 5-6 years in a technical, customer-facing role (solutions engineering, forward-deployed engineering, or similar); exceptional candidates with a couple of years of experience considered
  • Strong computer science or statistics foundation and academic pedigree
  • Startup or consulting background with real time in front of customers
  • Demonstrated software / technical skills and the ability to operate in a professional, fast-moving environment
  • Consistent tenure without a pattern of short stints

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