We are hiring a Founding Operations to build and run the systems that let us scale - supporting our operations team, legal team, customers, and everything that keeps the company moving.
This is an in-person role based in San Francisco.
THE OPPORTUNITYWe are seeing incredible demand for our product. The market is open for us to capture and emerge as the winners in this new category.
This is a rare chance to:
- Build the operational backbone of a generational law firm from the ground up
- Own structure and process across internal operations, customer support, and legal delivery
- Turn how we work into documented, repeatable systems the entire team runs on
- Experience incredible career growth at a fast-growing organization
- Take on responsibility far beyond your years and learn how a category is built
IDEAL CANDIDATEYou are a high-agency generalist who thrives in fast-moving, high-ownership environments. You are early in your career but you already operate like an owner: ambitious, curious, resilient, and relentless about getting things done. You see the process behind the work and instinctively make it repeatable.
- You think like an entrepreneur and operate like an owner
- You are exceptionally organized and detail-oriented - nothing falls through the cracks
- You think in systems and automations: you spot what is manual, ad hoc, or fragile and fix it permanently
- You write things down, and your documentation is clear enough that anyone can run the process
- You execute fast and get things across the finish line without being told how
- You take complete ownership of outcomes and find a way to deliver
- You bring urgency and intensity to your work every day
- You hold yourself to an exceptionally high standard and expect to keep raising it
WHAT SUCCESS LOOKS LIKE- Day 7: You're onboarded and owning your first workstream
- Day 14: You've taken over a recurring process end to end - running it, and already improving it
- Day 30: You are running multiple workstreams at once without dropping the ball, and your first playbooks are live
WHAT YOU'LL OWNWe have an extraordinarily high bar and expect relentless, consistent execution. You are expected to show up every day with urgency, ownership, and a positive attitude, and to deliver results consistently.
- Drive cross-functional process - handoffs, scheduling, service-level tracking, reporting, and coordination between Legal, CS, and GTM
- Support the customer operating experience - satisfaction tracking, follow-up, and process improvements across the entire customer journey
- Enable legal delivery - act as the supporting function to our legal team, driving cross-functional process optimizations that let lawyers spend their time on legal work
- Find and remove friction - identify where operations and customers are getting stuck, and drive the product and process changes that fix it
- General operations - billing, vendors, scheduling, office, and whatever else keeps the company running
- Jump on whatever needs doing to keep the company moving fast
EXPERIENCE- 2-5 years of work experience in management consulting, investment banking, or a similar analytical, high-performance environment; startup, high-growth background also a strong plus
- You are relentless, and will work 12+ hours per day, 6 days a week (yes, including weekends)
- You thrive in an environment with an exceptionally high bar, where everyone is expected to go above and beyond
- You own outcomes from start to finish and have a track record of never dropping the ball
- You are exceptionally organized and disciplined, and you default to documenting and systematizing
- You move at an incredible pace and have insane urgency to deliver results
- You respond to setbacks with resilience, resourcefulness, and a determination to find a way
COMPENSATION & BENEFITS- Competitive base salary commensurate with experience: $80,000 - $110,000
- Competitive equity in the company
- Comprehensive health, dental, and vision coverage
- Catered lunches and dinners at the office
- Wellness and learning stipends
- Option to contribute to a 401(k)
- Unlimited PTO
