TL;DR: We're looking for a founding business operations hire to own our most important customer relationships and help transform how the $600B+ staffing industry evaluates talent.
What You'll Do:- Own the success of flagship enterprise accounts, tracking performance milestones, and building deep relationships from end users to executives
- Work at the intersection of product, engineering, and GTM to ensure customer issues get the right prioritization and urgency
- Build the playbooks and processes that will scale our key functions as the company grows from 6 to 30+ people
Who You Are:- You have 2 to 5 years of experience in management consulting, investment banking, or growth/ops/customer success at an early-stage technology company
- You have a technical background (CS, Math, or similar degree) and are comfortable working closely with engineering teams
- You don't wait for answers - you hunt them down. When context is missing, you dig through Gong calls, Slack threads, and customer data until you find it, then synthesize it into actionable insights
Why Ropes:- Early impact: Join at the exact inflection point. Past product-market fit and before scaling takes over
- Ownership: As the first business operations hire, you'll own our most strategic customer relationships and shape how we build the function
- Growth trajectory: This role evolves into leadership as we scale and add dedicated CSMs, Bizops associates, growth leads, and marketers
This is an on-site role in New York City, designed for operators who want to build something from the ground up.
