2-5 years in consulting, banking, or tech operations
Technical degree (Computer Science, Math, etc.)
Experience with early-stage tech companies
Ability to work alongside engineering teams
Strong analytical skills for synthesizing data
Responsibilities
Own flagship enterprise accounts and track performance milestones
Develop deep relationships with stakeholders from users to executives
Collaborate across product, engineering, and GTM teams to address customer issues
Create and implement scalable playbooks and processes for business functions
Drive customer satisfaction and ensure product alignment with user needs
Benefits
Join a high-impact team at a critical growth stage
Lead strategic customer relationships from inception
Opportunity for advancement into leadership roles
Work in a well-supported environment with significant venture backing
Full Job Description
TL;DR: We're looking for a founding business operations hire to own our most important customer relationships and help transform how the $600B+ staffing industry evaluates talent.
What You'll Do:
Own the success of flagship enterprise accounts, tracking performance milestones, and building deep relationships from end users to executives
Work at the intersection of product, engineering, and GTM to ensure customer issues get the right prioritization and urgency
Build the playbooks and processes that will scale our key functions as the company grows from 6 to 30+ people
Who You Are:
You have 2 to 5 years of experience in management consulting, investment banking, or growth/ops/customer success at an early-stage technology company
You have a technical background (CS, Math, or similar degree) and are comfortable working closely with engineering teams
You don't wait for answers - you hunt them down. When context is missing, you dig through Gong calls, Slack threads, and customer data until you find it, then synthesize it into actionable insights
Why Ropes:
Early impact: Join at the exact inflection point. Past product-market fit and before scaling takes over
Ownership: As the first business operations hire, you'll own our most strategic customer relationships and shape how we build the function
Growth trajectory: This role evolves into leadership as we scale and add dedicated CSMs, Bizops associates, growth leads, and marketers
This is an on-site role in New York City, designed for operators who want to build something from the ground up.
