We're looking for a Founding Customer Success Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you'll be the first dedicated post-sales professional at Recall.ai, responsible for making sure our biggest customers deploy, expand, and stay. Our ICP is founders, product teams, and engineering teams.
What you'll do- Own a portfolio of 10-15 strategic accounts such as Salesforce, Hubspot, etc. Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded
- Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
- Turn top account usage patterns into a replicable playbook for other strategic accounts
- Cross-sell new features and products as a natural extension of the relationship, not a separate motion
- Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
- Identify patterns across accounts and feed them back into messaging, product, and sales strategy
What we're looking for- 4-7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
- Commercial ownership: you've had a renewal quota, expansion target, or NRR goal
- Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
- Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
- Experience working at a Seed, Series A, or Series B company
- At least 2+ years of tenure at one company, not a series of short stints
Why you should join- You want to be the first CSM and own the entire motion. No inherited playbook, no inherited accounts list.
- We treat everybody like an owner of the company: Watch through our library of recorded fundraising calls from our Seed, Series A and Series B raises. See every board deck, investor update, and more. Get a front row seat to how we close $1M+ deals with companies like Salesforce, while being a 30 person company.
- No bureaucracy. You'll own and drive every initiative you work on from start to finish. We fully trust you.
- In-person in SF, 5 days a week.
Why you shouldn't join- You are not ready for the occasional 60 hour work week right now.
- You are not ready to work 5 days a week, in SF.
- You are not comfortable working without clear structure.
- You are not ready for a risky career opportunity. Even with our growth, we are still an early-stage startup. If you need something more predictable, this is not the right fit.
Other Benefits- 100% covered, top-of-the-line health insurance, dental, and vision.
- Breakfast, lunch, and dinner covered.
- Ubers/Waymos to and from office covered.
- Gas costs covered if you commute and live 10mi+ from the office.
- Unlimited PTO.
- If not in SF, we cover relocation costs and provide assistance.
- Computer and workspace stipend.
- Do the best work of your life and be part of a group of people who deeply care about their work.
