The Forward Deployed Operator is a highly cross-functional, hands-on role at the intersection of implementation, customer success, and product delivery. You'll act as the connective tissue between our customers and our technical team, ensuring successful deployments of SuperDial's automation workflows across a range of healthcare providers, RCM firms, and MSOs.
You'll own the end-to-end post-sale experience - gathering client requirements, identifying edge cases, testing workflows, training users, and supporting change management. You'll become a domain expert in RCM operations, deeply understand our product, and help shape future iterations of our platform.
About the Role:- Own onboarding and implementation for new customers. Translate messy legacy workflows into structured, automatable steps.
- Customize and QA automation workflows based on customer needs. Partner with engineers and product to address gaps or edge cases.
- Serve as the primary point of contact during and after deployment. Build trust, drive adoption, and identify upsell opportunities.
- Triage issues, conduct root-cause analysis, and develop repeatable fixes or process improvements.
- Relay customer feedback and friction points to influence product roadmap and internal tooling.
- Create playbooks and documentation to scale deployment, support, and success efforts.
About You: - 3+ years of experience in customer success, implementation, operations, consulting, or similar roles - ideally in healthtech, fintech, or B2B SaaS.
- Strong analytical, communication, and project management skills.
- Comfort navigating SQL, CRMs, automation tools, or similar systems (light technical fluency preferred).
- Prior experience working with RCM, MSOs, DSOs, or payor systems is a plus - but not required.
- You're a structured thinker who can communicate clearly with both technical and non-technical audiences.
- You thrive in ambiguous, fast-paced environments and love building from scratch.
What's in it for you?- Develop a rare blend of domain fluency, systems thinking, and voice automation expertise. This role is a launchpad into product, operations, or leadership roles at SuperDial and beyond.
- A fast-moving, entrepreneurial culture where your work directly impacts customer satisfaction and retention.
- Competitive salary, equity, and benefits, including health, dental, vision, and unlimited PTO.
Who we are:SuperDial is transforming AI in healthcare, delivering intelligent automation solutions that optimize revenue cycle management and operational efficiency. Our customer success team ensures clients experience seamless onboarding, rapid adoption, and ongoing innovation. Join us and help shape the future of AI in healthcare.
The base salary for this role ranges from $115,000 to $150,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we're always open to exceptional talent.
