About the RoleWe're looking for a Forward Deployed Engineer to own customer success @ LiteLLM. You will work with our most important accounts, and be responsible for meeting them regularly, helping with their rollouts, and unblocking them with any feature requests/bugs they might face.
This is a customer facing role, where the customer is developers. If you enjoy solving technical problems, and helping developers see success this is a great role for you.
Responsibilities- Own the 30 most important accounts at LiteLLM, and drive them to success
- Serve as the technical point of contact for these accounts - in charge of making sure their issues are done, communicating regularly with the customer.
- Prevent churn-risk by proactively identifying risk, improving and driving usage, and ensuring customers are renewal-ready. Your work here is critical to the company's overall success.
- Drive product roadmap, by surfacing larger technical gaps/opportunities to the product team.
What We're Looking For- Technical depth and real familiarity with the LiteLLM product surface
- Obsessed with customers and making them successful with the product
- Obsessed with solving root causes rather than patching over problems
- Excellent customer-facing communication (clear writing, calm execution) + high responsiveness (Slack-first)
- High autonomy (you figure out your own backlog and priorities, based on customer problems)
- A strong bias toward understanding problems deeply
Why Join LiteLLM?- Fast-paced growth environment with deep technical ownership.
- Competitive salary, health, dental, and vision benefits, 401k plan with 3.5% match.
