Forward Deployed Engineering Mission

You'll join Smartcat's GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle-from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You'll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.
Role Overview

The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows - and ensuring those workflows drive measurable outcomes.

This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.
It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

You will:

• Lead end-to-end technical execution across the customer journey - from pre-sales discovery and demos through deployment and value realization
• Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
• Own integrations and automation that embed Smartcat into enterprise systems
• Partner cross-functionally to drive adoption, expansion, and long-term success

Core Responsibilities
1. Pre-Sales Technical Strategy & Value-Map Ownership

You will:

• Lead pre-sales technical discovery to understand workflows, systems, and success criteria
• Own the end-to-end technical execution from demos to value generation
• Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
• Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

To be successful in this role, you will be excited by getting full autonomy in making a customer successful
2. AI Workflow Design & Deployment

You will:

• Build and deploy AI-powered workflows aligned to customer outcomes
• Create, test, and iterate prompts, agent skills, and workflow configurations
• Develop workflows that improve quality, speed, and efficiency in multilingual content creation
• Ensure that translation quality, output, format is aligned with customer expectations

3. Integrations, APIs & Automation

You will:

• Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
• Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
• Troubleshoot integration and workflow issues with strong technical rigor
• Build custom solutions when necessary to meet customer operational requirements
• Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.

4. Technical Delivery Ownership & Go-Live Readiness

You will:

• Serve as the technical lead for customer deployments from discovery through go-live
• Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
• Maintain implementation discipline - timelines, milestones, risks, and technical documentation
• Ensure customer solutions are stable, scalable, and operationally successful

5. Adoption, Outcomes & Expansion Enablement

You will:

• Drive post-sale support, enablement, and adoption initiatives
• Help quantify outcomes and value realization over time
• Identify opportunities to expand workflows, departments, and usage based on technical success
• Partner with account teams to validate and support expansion opportunities

6. Cross-Functional Collaboration & Product Feedback Loop

You will:

• Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
• Submit high-quality bug reports and technical feedback to Engineering and Product
• Identify recurring customer needs and workflow gaps to influence roadmap priorities
• Act as a liaison to accelerate customer success through internal alignment

7. Stakeholder Communication & Executive Enablement

You will:

• Communicate clearly with both technical and executive stakeholders
• Translate complex technical concepts into actionable recommendations
• Lead technical workshops and implementation sessions
• Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities

What We're Looking For

• BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
• Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
• Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
• Excellent communication skills with experience presenting to both technical and executive audiences
• Strong negotiation, influencing, and client relationship management skills
• Proven ability to deliver post-sale support, training, and adoption initiatives
• Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
• Willingness to travel up to 40%