About the roleAs a Forward Deployed Engineer (FDE), you sit at the intersection of engineering, product, and customer outcomes. You will work directly with our largest and most strategic customers, deeply understanding their business problems, designing solutions, and deploying production-grade software that drives real-world impact.
As an FDE, you are embedded with users, uncovering pain points firsthand, rapidly prototyping ideas, building scalable solutions, and guiding the customer through adoption and change management. You are measured not only by code quality, but by customer success and measurable business results.
What you'll doAs a Forward Deployed Engineer, you work at the intersection of engineering, delivery, and customer operations. You will embed alongside our customers and partners to understand their workflows, identify integration opportunities, and deploy scalable, reliable software solutions that connect GenLogs to the platforms they depend on daily.
You will:
- Lead the technical implementation of integrations between GenLogs and external systems (TMS, CRM, ERPs, data providers, compliance systems).
- Conduct customer discovery sessions to map processes, data flows, and operational constraints.
- Translate customer needs into technical requirements, API specs, and data model designs.
- Build REST API integrations, event-driven workflows, and data pipelines using Python, Typscript, SQL, queueing, etc.
- Collaborate closely with product and platform engineering to influence roadmap and reusable integration frameworks.
- Provide hands-on technical support during rollout, troubleshooting, and performance tuning.
- Document workflows, integration maps, and best practices for both internal and external teams.
- Train customer IT teams and operators on how to adopt and scale GenLogs solutions.
- Own the full lifecycle: scoping, implementation, deployment, and ongoing iteration.
This is a role for engineers who love solving real-world operational problems, those who want to see their work running production workloads and enriching freight movements and customer decisions every day
Qualifications- 5+ years of experience in software engineering, solutions engineering, or technical consulting roles.
- Proven track record designing and deploying production-grade integrations between enterprise platforms (TMS, CRM, ERP, or similar systems).
- Advanced proficiency in Python, Node.js, or similar backend languages, with strong understanding of async patterns, API consumption, error handling, and observability.
- Deep experience working with REST APIs, webhooks, OAuth2/SAML/Auth0 flows, event-driven architectures, and data pipelines.
- Expert-level SQL fluency, with the ability to design normalized and denormalized schemas, optimize slow-running queries, analyze execution plans, and work with large-scale datasets efficiently.
- Working knowledge of machine learning principles and comfort working with outputs of machine learning models.
- Demonstrated ability to lead customer-facing technical conversations, gather requirements, influence stakeholders, and drive implementation plans end-to-end.
- Ability to architect solutions with an eye for security, scalability, and resilience (rate limits, retries, idempotency, monitoring, secrets/key storage).
- Experience troubleshooting production issues in distributed systems (latency, timeouts, mismatched schemas, vendor outages).
- Excellent written and verbal communication skills , capable of explaining technical concepts to executives, operators, and developers.
- Independent problem-solver with a bias toward action and proven ability to operate in fast-paced, ambiguous environments.
Preferred Qualifications: - Experience at an early-stage startup or mission-driven technology company.
- Prior exposure to freight, mobility, public safety, or transportation technology markets
Ideal Candidate:- You prioritize understanding and exceeding customer needs in every project and interaction.
- You focus on delivering meaningful progress while embracing iteration and continuous improvement.
- You bring deep technical expertise, delivering high-quality, reliable, and scalable solutions.
- You anticipate needs, take initiative, and stay ahead of the curve with timely actions and decisions.
- You excel in articulating complex ideas clearly, concisely, and effectively through written communication.
- You have a thirst for knowledge, a passion for problem-solving, and a drive to explore and learn new things.
- You value transparency, actively seek feedback, and collaborate to build trust and alignment within the team.
- You thrive in a remote environment, leveraging tools and practices to stay connected and deliver results.
- You balance hard work with strategic thinking, focusing on impact and efficiency.
