About the RoleWe're an early-stage B2B SaaS company building self-improving AI agents that autonomously conduct and personalize product demos for software businesses. Our conversational AI lives on customers' websites, guiding visitors through tailored product experiences - helping companies explain and sell their software without human intervention.
We're looking for a
Founding Customer Engineer - our first non-founder hire - to own every customer relationship and build the playbook that takes us from our current customer base to thousands. This is a high-impact, ground-floor role where you'll work directly alongside the founding team and shape how we grow.
What You'll Do- Teach and coach AI agents to sell effectively - defining product tiers, buyer personas, and pricing conversation flows
- Own customer relationships end-to-end, from onboarding through long-term success, continuously improving demo performance and product adoption
- Serve as the voice of the customer - analyzing conversation logs and feedback to surface patterns and translate them into actionable product insights
- Work directly with the CTO to turn customer feedback into shipped product features
- Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to scale the customer engineering function and eliminate repetitive manual tasks
What We're Looking ForRequired:- 0-3 years of experience in a customer-facing technical role in SaaS (e.g., Solutions Engineer, Customer Engineer, Sales Engineer)
- Strong written and verbal communication skills; proven ability to lead customer onboarding sessions and product demos
- Hands-on experience building automation workflows to scale customer engineering tasks (scripting, APIs, or low-code/no-code platforms)
- Experience analyzing customer feedback and conversation data to identify patterns and inform product decisions
- Ability to collaborate closely with engineering leadership and translate customer needs into product requirements
- Experience configuring or coaching AI agents for sales contexts, including persona definition and pricing conversation design
- Instinct for process - you spot repetitive work and immediately think about how to automate it
Nice to Have:- Background at a product demo, sales enablement, or go-to-market SaaS company
- Experience at a high-growth early-stage startup or in a "zero-to-one" customer success/engineering function
Requirements:- Must be authorized to work in the United States - no visa sponsorship available
- Must be able to work on-site in San Francisco, CA
Compensation & Benefits- Salary: $140,000 - $185,000 USD annually
- Early employee equity opportunity at a well-backed seed-stage company
- Direct collaboration with founders and outsized career growth potential
LocationThis is a
full-time, on-site role based in
San Francisco, CA. Remote work is not available for this position.
