About the RoleThis is a founding Forward Deployed Engineer role at an early-stage data infrastructure startup, sitting at the intersection of customer success and engineering. You'll be the primary technical bridge between the company's largest customers and its product team - owning complex scraping and data extraction challenges end-to-end while helping define a function from the ground up.
What You'll Do- Work directly with key customers to understand and solve their web scraping and data extraction challenges.
- Own customer requests end-to-end, driving outcomes that measurably improve satisfaction and retention.
- Manage and support a team of scraping engineers who build and maintain data pipelines for customers.
- Surface direct customer context and feedback to the core engineering team to influence the product roadmap.
- Define and scale the Forward Deployed Engineer function as the company grows.
What We're Looking For- 3+ years of professional engineering experience building and shipping software systems.
- 1+ years of direct customer-facing technical work - solutions engineering, technical account management, sales engineering, or equivalent.
- Hands-on experience building, debugging, and maintaining web scraping or data extraction infrastructure at scale.
- Proficiency with scraping frameworks such as Selenium, Puppeteer, BeautifulSoup, Scrapy, or similar tools.
- Familiarity with bot detection evasion, request infrastructure, or anti-scraping mitigation techniques.
- Demonstrated ability to manage or mentor engineers, translating customer needs into technical requirements.
- Track record of improving NPS, customer satisfaction, or sales velocity through technical delivery.
- Experience at an early-stage or growth-stage startup (Series A or earlier preferred).
- Background working with data-focused buyers - investment analysts, heads of data, or founders - is a strong plus.
- Experience with data quality assurance, validation pipelines, or structured data delivery is a bonus.
Compensation & BenefitsSalary: $140,000 - $160,000 USD annually. Visa sponsorship is not available for this role.
LocationOn-site in
New York City, NY. Candidates must be based in or willing to relocate to NYC.
