Forward Deployed Engineer (FDE) to sit at the intersection of engineering, solutions architecture, and customer success. In this role, you will be embedded directly with our most strategic customers - writing code, designing systems, and driving outcomes in the field. You are part engineer, part consultant, and part product thinker.
Responsibilities- Embed with strategic customers to understand their technical environments, workflows, and business goals
- Design and build custom integrations, workflows, and solutions using our platform and APIs
- Lead technical onboarding and deployment efforts for enterprise customers, ensuring fast time-to-value
- Collaborate with Product, Engineering, and Sales to translate customer feedback into product improvements
- Develop reusable assets such as reference architectures, code samples, and documentation
- Troubleshoot and resolve complex technical issues in customer environments, often under time pressure
- Act as a technical champion for customers internally, influencing the product roadmap
- Support pre-sales by participating in technical discovery, demos, and proof-of-concept engagements
- Travel to customer sites as needed (up to 30-50% depending on business needs)
Requirements- 3+ years of software engineering experience with proficiency in Python, JavaScript/TypeScript, Java, or Go
- Experience working directly with enterprise customers in a technical capacity
- Strong understanding of REST APIs, cloud infrastructure (AWS, GCP, or Azure), and modern software architecture
- Excellent communication skills - able to explain complex concepts to both technical and non-technical audiences
- Self-starter mentality with the ability to operate independently in ambiguous environments
