The Food Safety & Quality Compliance Specialist supports food safety and quality compliance through the implementation, verification, and maintenance of quality systems, documentation, and testing programs, ensuring alignment with regulatory, customer, and internal requirements across production. This role partners closely with the Quality Team to identify risks, investigate issues, and drive preventive actions to protect product quality and food safety. Assure Food Safety and Compliance (70%) - Adhere to and uphold the company's Quality Policy, including all applicable Good Manufacturing Practices (GMP), quality protocols, and food safety requirements. - Promptly escalate any quality or food safety concerns or incidents to management. - Ensure compliance with relevant standards and certifications, including ISO/FSSC 22000, Nestlé Management System (NMS), and ISO 9001, while driving continuous improvement initiatives aligned with Quality Key Performance Indicators (KPIs). - Review and update factory policies and Standard Operating Procedures (SOPs) to ensure alignment with Nestlé quality and compliance standards. - May serve as the Document Control Coordinator for Quality, supporting compliance through effective management of the factory's document control system. - May be responsible for Net Contents Control system support and reporting: - Ensuring the effective operation of the net contents control program on the factory floor. - Preparing lot summary reports to verify compliance with the Quality Monitoring Scheme (QMS). - Verify production documentation for accuracy and compliance. - Support factory programs related to food allergen management and product coding maintenance. - Audit GMPs, procedures, and documentation on the production floor: - Identify and resolve procedural or process gaps. - Deliver coaching and training for employees. - Serve as the owner of the Management of Change (MoC) process, ensuring all changes impacting food safety, quality, regulatory compliance, or operations are properly assessed, documented, approved, implemented, and verified. - Act as an owner within the factory Internal Audit Team, supporting audit readiness, execution, and corrective action follow-up to ensure sustained food safety and quality compliance. - Act as HACCP / HARPC process owner, ensuring food safety hazards are properly identified, controlled, documented, and verified across products, processes, and changes. - Own the Consumer Complaints (CC) process, including intake, investigation coordination, documentation, root cause analysis, and corrective action tracking to ensure timely and compliant resolution. - Lead FoB reduction efforts, analyzing trends, investigating incidents, and partnering cross-functionally to implement sustainable preventive controls. - Ensure compliance with all regulatory and Nestlé safety, health, and environmental guidelines. Ensure Development of Competencies in Quality and Food Safety (30%) - Provide guidance, support, and training to Production, Sanitation, Warehouse, and Maintenance teams to ensure alignment with Nestlé quality and food safety standards. - Promote a culture where safety and quality are core values, driving behavioral improvements across the facility. Additional Contributions and Deliverables Strive for Zero Waste and Defects - Support factory-level improvement initiatives, such as reducing consumer complaints and product defects. - Lead or participate in problem-solving and continuous improvement initiatives. - Maintain awareness of consumer complaints across production lines. - Execute special projects assigned. Ensure Consistency - Conduct Behavior-Based Quality (BBQ) observations. - Participate in operational management routines, including pillar committees and local platforms. Laboratory Support - Interpret and report data trends to relevant stakeholders. - Monitor the laboratory Internal Control Plan (ICP) at required intervals. Qualifications / Certifications - Bachelor's degree, preferably in Food Science, Microbiology, Chemistry, or a related field, or an equivalent combination of education and experience. - Minimum o