Role Overview

Lead healthcare dining operations that make a difference every day.

Sodexo is seeking an experienced Food Operations Manager 3 to join our team at NYC Health + Hospitals/Gouverneur, a 295-bed long-term care and rehabilitation facility located on Manhattan's Lower East Side.

Gouverneur is home to one of the largest rehabilitation programs within the NYC Health + Hospitals system, with 100 dedicated rehabilitation beds serving a diverse patient population. Unlike many healthcare facilities, Gouverneur utilizes a decentralized dining model, with dining rooms located on each patient floor and a traditional cook-serve food production system, offering both American and Asian menu selections to meet the needs of its diverse residents.

This is a highly visible leadership role responsible for overseeing daily food service operations while leading a team of approximately 45 union frontline employees. The successful candidate will partner closely with the Patient Services Manager and hospital leadership to deliver exceptional resident dining experiences, operational excellence, and regulatory compliance.

Conveniently located in Manhattan, the facility is easily accessible by public transportation.

What You'll Do

As the Food Operations Manager 3, you will:

• Provide leadership for all daily food service operations, including food production, patient dining, and decentralized meal service
• Lead, coach, mentor, and develop approximately 45 union frontline employees
• Oversee kitchen production, food quality, meal presentation, and service consistency
• Partner closely with the Patient Services Manager to ensure exceptional resident satisfaction and operational performance
• Ensure compliance with HACCP, food safety, sanitation, infection prevention, and regulatory standards
• Manage employee scheduling, labor performance, productivity, and departmental budgets
• Monitor operational KPIs and implement continuous improvement initiatives
• Build strong working relationships with hospital leadership, clinical teams, and client stakeholders
• Foster a culture of accountability, teamwork, safety, and service excellence

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

The ideal candidate will have:

• Bachelor's degree or equivalent combination of education and experience
• At least three years of progressive management experience in food service operations
• Proven leadership experience managing large frontline teams
• Strong operational knowledge of food production and kitchen management
• Excellent communication, coaching, and employee development skills
• Financial acumen, including budgeting, labor management, and operational reporting
• A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment

Preferred Qualifications:

• Long-term care or healthcare food service management experience
• Experience managing unionized employees
• Experience overseeing decentralized dining or resident meal service programs
• Strong food production and kitchen operations leadership
• Experience managing sub-acute rehabilitation or skilled nursing food service operations
• Familiarity with healthcare regulatory standards and quality improvement initiatives

Qualifications & Requirements

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.