Minimum 7 years of experience in multi-unit high-volume food service operations (QSR or Casual Dining).
Proven track record of improving business performance.
Ability to manage multiple tasks and adapt to changing priorities.
Experience in team collaboration and independent project execution.
Strong leadership skills, able to delegate and provide constructive feedback.
Analytical mindset with problem-solving capabilities aligned with budget goals.
Knowledge of HACCP plans and food safety regulations.
Responsibilities
Lead by example, embodying the IKEA Brand in guest interactions.
Participate in creating and implementing the local IKEA Food business plan.
Ensure compliance with food quality and safety regulations while promoting a safety-first culture.
Maximize sales growth and profitability through strategic commercial reviews.
Develop and train the IKEA Food team on operational and commercial knowledge.
Drive guest satisfaction and operational excellence through established KPIs.
Manage KPI performance, budgeting, hiring, scheduling, and terminations.
Benefits
Generous paid time off, holiday and sick leave.
WiselyPay enables early access to earned wages.
Paid parental leave of up to 16 weeks.
Tuition discounts through KinderCare.
Retirement and bonus plans available.
Co-worker discounts and meal deal.
Referral bonuses and pet insurance options.
Education assistance and learning programs.
Safety shoe reimbursement provided.
24/7 telehealth visit availability.
Comprehensive dental and vision plans.
Medical and Rx plans for those working at least 20 hours per week.
Inclusive and enjoyable work environment.
Full Job Description
Job ID: 361525
Date posted: 20/08/2026
What you'll be doing day to day • Leads by example and be a good ambassador for the IKEA Brand in all contact with guests and give them a good reason to return. Empowers and encourages the IKEA Food team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them. - Actively participates in creating the IKEA Food business plan for your location. Works with IKEA Food Service US organization to ensure national and global priorities are incorporated, as well as local needs. Works with the IKEA Food management team in your location to develop and implement an action plan to follow up on results. - Oversees the IKEA Food operating areas within the IKEA store in accordance with IKEA Quality and Food Safety requirements as well as local legislation. Promotes a "safety first" culture where co-workers are encouraged to raise and discuss concerns and solutions. Cooperates with external service providers and authorities when needed. Ensures that all food incidents, or potential incidents, are reported according to the IKEA U.S. Food Deviation and Incident Routine. - Maximizes commerciality in order to grow sales as well as the conversion rate and average check leading to an increase in profitability using the Functional Commercial Review and other appropriate tools. - Ensures the development of the IKEA Food team by securing consistent onboarding and continuous training to ensure all co-workers understand how their roles are impacted by the IKEA Concept, IKEA Food Concept, commercial and operational knowledge and other key guidelines. - Ensures that IKEA Food attracts visitors, achieves sales growth and reasonable profitability, and measuring guest and co-worker's satisfaction as well as excellent operational performance through defined Key Performance Indicators (KPIs). - Grows the IKEA Food business, in order to sustain long-term profitability. - Manages, develops, and leads the IKEA KPI performance, policies and procedures, annual budget, hiring and termination, scheduling and performance management. - Acts in accordance with the IKEA Sustainability Direction and work with the IKEA Food team to take actions that contribute to sustainability, such as waste management and investments. - Oversees the implementation of, and ensures compliance with IKEA Administration Rules & Guidelines within IKEA Food, utilizing the internal tool for tracking and follow-up on compliance. Apply now! JOB TYPE: Permanent, Full-time BENEFITS ELIGIBLE: Yes HOURS: Retail environment, must have open availability Monday through Sunday 6:00AM to 10:00PM At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more! • Generous paid time off, holiday and sick time • WiselyPay - get earned wages up to two days early • Paid parental leave (up to 16 weeks) • KinderCare tuition discount • Retirement and bonus plans • Co-worker discount, meal deal, and referral bonus • Pet insurance program • Education assistance and learning programs • Safety shoe reimbursement • 24/7 telehealth visits • Dental and vision plans • Medical and Rx plans (must work min. 20 hrs/wk) • A fun and inclusive work environment Qualifications • Minimum experience: 7 years. - Experience in leading multi-unit high-volume food service operations in either QSR or Casual Dining Segments and proven track record of delivering business performance. - Proven ability to multi task and handle changing priorities/deadlines. - Proven ability to work as part of a team and independently. - Proven ability to deliver strong business results through delegating, setting priorities and giving open and honest feedback. - Extensive analytical and problem-solving skills and the ability to utilize this information to steer the business and meet agreed budgets and goals, as well as to develop mid term (3 years out) plans. - Advanced knowledge of HACCP plans and food quality and safety systems. - Experience working and communicating with regulatory agencies and authorities. The starting rate/ salary for this position ranges from 80,154 USD to 115,021 USD and will be based on relevant work experience.
