Clinical Supervisor- Hospice Supervises the program to ensure that a high quality, cost-effective service is delivered by the department and that is in keeping with Hartford HealthCare at Home's strategic plan as well as the Program's goals and objectives. Provides direct patient care that is specific to each patient's needs, including those needs that are age specific. In general, most of the time will be spent in the following activities: • Provides staff guidance in making clinical and case management decisions focused on clinical excellence for end of life care and symptom management. Directs staff in the Medicare Hospice Benefit guidelines • Assures the development of personnel qualifications and policies • Identifies and facilitates professional development needs and competency of staff through home visits with staff to supervise and evaluate clinical performance; identifies and follows through with development plan • Maintains compliance with regulatory agency policies and procedures by providing staff guidance in making clinical and case management decisions that are cost effective and focused on clinical outcomes • Accountable for team performance in achieving desired clinical and operational performance measures • Utilizes clinical software to identify opportunities for education, most appropriate utilization of services, oversee clinical progression of patients and trend team outcomes and performance. • Assures that clinical and functional outcomes are achieved at the highest level possible • Resolves patient care problems collaboratively with internal/external customers - collaborates with peers across the regions • Oversees the daily patient assignments for clinical staff based on client needs and staff competency to maintain team productivity standards; LEAN Daily Management process (Visual Boards) • Coordinates referrals and ensures timeliness of SOCs and timeliness of adjunct service delivery • Ensures that patient needs are continually assessed • Ensures that an individualized plan of care is developed, implemented and updated as needed for all patients. • Ensures coordination of patient care, including communication with all physicians involved in the plan of care • Determines staffing needs and coordinates hiring to meet service demands for assigned geographic areas • Hires, trains, coaches and evaluates staff. This role is also responsible for completion of personnel evaluations according to agency timelines. • Reviews and analyzes team and patient metrics to consistent with agency initiatives. • Participates in preceptor programs • Anticipates customer needs and responds quickly, accurately and pleasantly • Participates in preceptor programs and student education regarding hospice and palliative care end of life issues Qualifications: NURSING: Licensure: A registered nurse with a license to practice in the State of Connecticut Education: A Diploma in nursing. Bachelors Degree in nursing preferred Experience: According to current state licensure regulations. Hospice experience with OASIS and case management certification preferred. Basic keyboarding skills and ability to manage electronic calendar and email system.