The Flight Training Advisor is a pivotal force in guiding the students at Rocket Air Flight Academy (formerly Melbourne Flight Training) toward their aviation career or personal aspirations. This position plays a crucial role in establishing and nurturing long-term relationships with our student customers, providing strategic guidance and regular support throughout their flight training journey.
5 Main Roles and Responsibilities
- Prospective Student Pilot Engagement & Relationship Management
- Flight Training Pipeline Development & CRM Support
- Enrollment & Student Pilot Success Coordination
- Aviation Marketing & Recruitment Coordination
- Operational & Administrative Support for Flight Training Programs
Duties and Responsibilities
- Act as initial point of contact and be the welcoming face of Rocket Air Flight Academy to prospective students.
- Build and maintain strong relationships with both new and existing clients to ensure repeat business, customer satisfaction, and continued growth.
- Efficiently manage and follow up on sales leads, maintaining effective communication with prospective students and ensuring timely follow-up on company-provided leads.
- Conduct tours and create educational materials for prospective students, ensuring they understand the programs and services offered.
- Monitor and update sales pipeline stages in the Customer Relationship Management (CRM) to reflect real-time progress.
- Assist in organizing follow-ups, ensuring no leads go unattended.
- Maintain a thorough understanding of all flight training programs and services to effectively promote them to leads.
- Ensure accurate data entry and reporting to support retention and student success efforts.
- Collaborate with the Sales & Marketing Department to align CRM data with campaign efforts and target customer segments.
- Assist in identifying trends in student inquiries and provide insights for marketing strategies.
- Participate in and assist with organizing air shows, seminars, and school exhibitions to promote Rocket Air Flight Academy's programs.
- Maintain accurate and up-to-date records in company-approved software.
- Ensure all communication and interactions align with the company's core values and customer service standards.
Qualifications
- High school diploma or equivalent required.
- 2+ years of previous experience in client-facing roles (admissions, sales, or related field) required.
- Prior Aviation knowledge or experience required, with the ability to advise prospective students.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work collaboratively with students, staff, and visitors in a fast-paced, customer-focused environment.
- Strong interpersonal skills, with the ability to clearly frame value proposition, probe for objections, and eliminate barriers to gain commitment.
Salary starting at $100,000 (base salary + commission)
Full-time, In-Office Position
Benefits: 401(k) Savings Plan, Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off
