Marriott International

FLEX Senior Director, Change Management, Communications and Stakeholder Engagement

Marriott International • $160K — $190K *
Bethesda, MD 20817In-Person
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree and 10+ years of relevant experience or 15+ years in transformation programs
  • Proven expertise in creating clear and effective business communications
  • Experience assessing change impacts for diverse stakeholders
  • Strong leadership, organizational, and negotiation abilities
  • Demonstrated ability to manage complex, ambiguous situations and deliver results under pressure
  • Excellent presentation skills
  • Mastery of Microsoft Office Suite applications

Responsibilities

  • Develop comprehensive change management strategies and plans in partnership with leadership
  • Execute and monitor change management initiatives, meeting defined success measures
  • Create high-quality communication resources tailored for various audiences
  • Identify and resolve issues and risks related to change management plans
  • Provide updates to senior executives and facilitate alignment meetings
  • Foster a team environment encouraging accountability and innovation
  • Proactively manage employee concerns and maintain open relationships with staff

Benefits

  • Opportunity to lead high-impact change initiatives in a major organization
  • Collaborative environment within a diverse and dynamic team
  • Focus on professional development and continuous improvement
  • Engagement in innovative recognition platforms for employee achievements
  • Supportive company culture emphasizing open communication and employee feedback
Full Job Description
Job Description

JOB SUMMARY

The FLEX Senior Director, Change Management, Communications and Stakeholder Engagement is a key member of the Business Transformation Office team responsible for creating and executing change management, communications and engagement plans for a portfolio of transformation initiatives.

The FLEX Senior Director, Change Management, Communications and Stakeholder Engagement is both strategic and proactive and self-motivated leader and advisor as well as a detail-oriented and hands-on team player who will document and assess changes related to the initiatives they support and design, plan and execute related communications deliverables.

This role will partner closely with colleagues throughout the entire Transformation Office - including (but not limited to) PMO, Deployment, Experience + Business Process Design, and Continent Engagement - as well as teams across the enterprise to design, build and execute thoughtful and effective change management plans in service Success in this role requires strong critical thinking skills, attention to detail, comfort with ambiguity, a proven ability to manage multiple work efforts at the same time, as well as a willingness to be tested on difficult and time-sensitive requests.

CANDIDATE PROFILE

Education and Experience

Required
  • Bachelor's degree from an accredited university AND 10+ years of relevant professional experience in a related function demonstrating progressive career growth and pattern of exceptional performance OR
  • 15+ years of relevant professional experience delivering transformation programs for complex, multi-national organizations, demonstrating progressive career growth and pattern of exceptional performance
  • Demonstrated expertise in developing clear, concise and effective written business communications
  • Demonstrated ability to document and assess change impacts for a diverse set of impacted stakeholders
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • Strong personal leadership, organizational, relationship-building, and negotiation skills
  • Outstanding formal and informal presentation skills
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
  • Ability to gain an in-depth understanding of an initiative and represent it to various constituencies across the organization
  • Ability to work effectively in a complex, service-intensive, deadline-driven environment
  • Ability to be detailed oriented, while maintaining alignment with broader organization objectives
  • Ability to juggle multiple projects and many stakeholders
  • Ability to inspire and maintain the confidence of senior management in the change strategy, approach and plan
  • Excellent project and time management skills
  • Self-starter with self-confidence, enthusiasm and strong customer service orientation
  • Mastery of Microsoft Word, PowerPoint and Excel applications

Preferred
  • Master's degree
  • Previous experience in consulting to business leaders, providing communication, change management or deployment support
  • Proficiency with Smartsheet and Salesforce Marketing Cloud

CORE WORK ACTIVITIES

Change Management Strategy + Plan:
  • Partners with Vice President and key colleagues to develop a comprehensive change management strategy and plan.
  • Executes change management strategy and plan working closely with Deployment, Learning and Continent and other teams to meet defined success measures.
  • Develops a wide variety or high-quality change communications resources (e.g., core message materials; how-to resources, emails, webinars, video scripts, website content, etc.).
  • Identifies, proposes solutions for and manages resolution of issues and risks to change management plan.
  • Provides timely updates to senior executives.
  • Facilitates meetings and executive-level sponsor reviews to ensure alignment and approval of change management activities.
  • Develops approach and cadence for program quick wins as well as recognizing positive behaviors.
  • Builds new and innovative recognition platform and campaigns to celebrate associate's progress along the journey.
  • Leverages forums for listening to what's going well and what's not - ensuring both celebrations and pain points are addressed.


Change Management Measurement and Analytics
  • Monitors, detects and manages change readiness and adoption through the change journey.
  • Executes change readiness survey; compiles results and applies learnings to change management strategy and plans iteratively.
  • Creates a change management scorecard in partnership with deployment and learning to help identify wins and challenges with change adoption.
  • Monitors and identifies impacts from analytics and provides recommendations to help steer program in the right direction.

Leading Team
  • Fosters a team environment that encourages accountability, high standards and innovation.
  • Establishes best practices, methods, processes, tools, and templates for successful execution of communications efforts
  • Makes sure others understand performance expectations.
  • Ensures that goals are being translated to the team as they relate to tracking and productivity.
  • Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.

Conducting Human Resources Activities
  • Acts proactively when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Establishes and maintains open, collaborative relationships with employees.
  • Solicits employee feedback.
  • Observes behaviors of employees and provides feedback to individuals.

Additional Responsibilities
  • Inform and/or update executives, peers, and subordinates on relevant information in a timely manner
  • Manage time effectively and conduct activities in an organized manner
  • Present ideas, expectations, and information in a concise, organized manner
  • Manage group or interpersonal conflict
  • Perform other reasonable duties as assigned by manager


About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Hospitality & Recreation
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ
MAR
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Marriott International

More Business Services Jobs

  • Vice President, Sales & Service
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd *
    Southern Dock Products / DuraServ
    Memphis, TN 38109 (Shelby County)
    Reposted 1 week ago
  • Vice President, Sales & Service
    $150K — $250K + $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Just Rite Equipment / DuraServ
    South Windsor, CT 06074 (Capitol County)
    Reposted 1 week ago
  • Vice President, Service & Sales
    $200K — $500K++ $30K bonus + equity, medical, dental, vision, life, std/ltd, auto allowance, *
    Casco Dock & Door / DuraServ
    West Sacramento, CA 95691 (Yolo County)
    Reposted 1 week ago
  • Credit Acceptance Corporation
    Sales Enablement Education Specialist
    $90K — $105K *
    Credit Acceptance Corporation
    Remote
    Reposted Today
  • HR Market Director - Illinois
    $108K — $163K *
    Brightli
    Quincy, IL 62301 (Adams County)
    Today

Find similar FLEX Senior Director, Change Management, Communications and Stakeholder Engagement jobs:

NationwideBethesda, MD