Marriott International

FLEX Change Control Board Analyst

Marriott International$70K — $95K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in IT, Information Systems, Business Management, or related field, or equivalent education and 4 years professional experience
  • At least 5 years managing IT systems and operations with 3 years in IT Change Management
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
  • Preferred skills in Power BI, Smartsheet, and Power Automate
  • Experience in conflict resolution and managing teams

Responsibilities

  • Oversee change request submissions and maintain documentation using tools like Smartsheet and Power BI
  • Ensure completeness of change requests prior to review, including impacted teams and budget considerations
  • Facilitate cross-functional impact assessments and engage teams to evaluate operational implications
  • Document strategies for mitigating medium and high-impact changes for executive review
  • Drive communications and meeting preparations for Change Control Board sessions
  • Maintain compliance with CCB policies and SLAs, documenting all approval trails
  • Recommend improvements and provide training for new change owners

Benefits

  • Hybrid work environment enabling remote opportunities
  • Opportunity to be part of the world's largest hotel company
  • Encouragement for personal and professional growth within a global team
  • Access to diverse opportunities for career advancement
  • An inclusive workplace culture that values community engagement
Full Job Description
Job Description

This is a temporary position.

JOB SUMMARY

The Flex Change Control Analyst will work closely with the Change Control Board Manager to support the Technology Transformation Office's ongoing and future transformation scope, change management and processes. The role will leverage the established and industrialized Change Control Board process, tools and resources to effectively manage the full lifecycle of Change Requests from initiation to completion for the program.

CANDIDATE PROFILE

Education and Experience

Required
  • Bachelor's degree in Information Technology, Information Systems, Business Management, or a related field, or an equivalent combination of education and a minimum of 4 years of relevant professional experience
  • Minimum of 5 years experience managing and supporting IT systems and operations; at least 3 years' experience working on IT Change Management, Scope Management, Program Management, and Change Control Process
  • Experience in Microsoft Office Suite of Applications (i.e., Word, Excel, PowerPoint, Teams)


Preferred
  • Expertise working with Power BI, Smartsheet and Power Automate
  • Experience in conflict resolution and people management
  • Expertise in reporting and analysis of Change Requests and Financial / Budget Impacts
  • Experience in managing and engaging mid to high level executives


CORE WORK ACTIVITIES

Intake & Documentation
  • Oversee the submission, completeness and maintenance of change requests using standardized forms and tools (e.g., Smartsheet, Power BI) throughout the change request lifecycle
  • Ensure all required change request information is accurately captured before review: impacted teams, business rationale, risk, budget, funding, and schedule
  • Facilitate cross-functional impact assessments and engage all affected teams to evaluate cost, schedule, operational implications and approvals
  • Document mitigation strategies for medium and high-impact changes for executive review
  • Drive several community communications and meeting preparation, ensuring all impacted teams are informed and engaged prior to all Change Control Board sessions
  • Coordinate proxy assignments and ensure voting domains are represented for change request review
  • Document all required approval details and process eligible change requests to executive review based on established thresholds and processes
  • Maintain all audit trails and ensure compliance with CCB policies and service-level agreements (SLAs)
  • Maintain all CR details / status and follow up on all outstanding items, assessments and approvals
  • Recommend process improvements and support training for new change owners and impacted teams


Impact Assessment Coordination
  • Facilitate cross-functional impact assessments and engage all affected teams to evaluate cost, schedule, operational implications and approvals
  • Document mitigation strategies for medium and high-impact changes for executive review
  • Drive several community communications and meeting preparation, ensuring all impacted teams are informed and engaged prior to all Change Control Board sessions
  • Coordinate proxy assignments and ensure voting domains are represented for change request review
  • Document all required approval details and process eligible change requests to executive review based on established thresholds and processes
  • Maintain all audit trails and ensure compliance with CCB policies and service-level agreements (SLAs)
  • Maintain all CR details / status and follow up on all outstanding items, assessments and approvals
  • Recommend process improvements and support training for new change owners and impacted teams


Stakeholder Engagement & Socialization
  • Drive several community communications and meeting preparation, ensuring all impacted teams are informed and engaged prior to all Change Control Board sessions
  • Coordinate proxy assignments and ensure voting domains are represented for change request review


Governance & Approval Workflow
  • Document all required approval details and process eligible change requests to executive review based on established thresholds and processes
  • Maintain all audit trails and ensure compliance with CCB policies and service-level agreements (SLAs)


Reporting & Continuous Improvement
  • Maintain all CR details / status and follow up on all outstanding items, assessments and approvals
  • Recommend process improvements and support training for new change owners and impacted teams


Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About Marriott International

Marriott International is a hospitality company with more than 3,900 properties around the world. Marriot International opened its first hotel in 1957 and operates franchises worldwide. The company’s headquarters is based in Maryland and employees nearly 200,000 people worldwide.   The company was founded by J. Willard and Alice Marriott in 1927 by opening a root beer stand in Washington D.C.

Marriott International Careers

Join the vibrant team at Marriott International, the global leader in hospitality, where career opportunities abound and the potential for growth is limitless. As part of our commitment to innovation and leadership in the industry, we are continuously seeking passionate, creative, and driven individuals to join our diverse team. Work You’ll Do At Marriott International, you will be part of a culture that values diversity, leadership, and professional development. Engage in meaningful work that enhances the travel experience of each guest while fostering a positive environment where all team members can thrive. Our team at Marriott International leads the way in delivering exceptional service and innovative hospitality solutions. With a variety of job opportunities ranging from front-line roles to executive positions, you can find the perfect match for your skills and career ambitions. Marriott International’s commitment to growth and innovation means we are always on the lookout for dynamic professionals to join our team. Whether you are seeking your first job, looking for a challenging leadership role, or aiming to specialize in hospitality management, Marriott offers unparalleled employment opportunities. Internship and Training Programs Kickstart your career with Marriott International’s internship programs. These opportunities provide invaluable industry experience and a chance to develop essential skills in a real-world setting. Interns at Marriott are treated as integral members of the team and are involved in projects that make a tangible impact on the company. In addition to internships, we offer comprehensive diversity training and professional development programs that prepare you for future leadership roles within the company. Our training programs are designed to enhance your capabilities and ensure you are equipped to meet the challenges of the evolving hospitality landscape. Benefits and Career Growth Marriott International believes in rewarding our employees for their dedication and hard work. We offer a competitive benefits package that includes health, vision, and dental insurance, employee discounts, and more. Moreover, we are committed to the professional growth of our employees. Career advancement at Marriott is not just a possibility—it is a priority. Join Our Team Explore the wide range of job opportunities at Marriott International. We are hiring across various departments, including management, customer service, culinary arts, and more. Bring your unique skills and perspective to our team, and help us continue to innovate and lead in the hospitality industry. Networking and Professional Development Stay connected and advance your career through Marriott’s extensive networking opportunities. Our professional community is designed to foster connections that can lead to career advancement and personal growth. Engage with leaders, gain industry insights, and build relationships that will support your career aspirations. Apply Now Ready to take the next step in your career? Search open positions that match your skills and interests on the Marriott Careers page. We look for individuals who are curious, team-oriented, and committed to excellence. Prepare your resume, sharpen your interview skills, and join one of the most respected names in the global hospitality industry. Stay Up to Date Keep informed with the latest career tips, company news, and industry insights from Marriott International. Join our community and discover how you can contribute to the world of hospitality and beyond. Explore job opportunities, embrace professional growth, and become part of a company that values innovation and leadership. At Marriott International, your career journey is just beginning.
Learn more about Marriott International
Size
120,000 employees
Market Cap
$46.5 billion
Industry
Net Income
-$267 million
Founded
1927
5 Year Trend
-2.1%
Revenue
$10.5 billion
NASDAQ

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