Department: General Services DepartmentSalary: $66,826.00 - $96,061.79 Commensurate with Experience

SUMMARY

Fleet Shop Supervisor – Lead with Purpose in Charlotte’s Fleet Operations
The Fleet Management Division is seeking a dedicated and experienced Fleet Shop Supervisor to lead a team of skilled ASE & EVT automotive, diesel and equipment maintenance technicians. This is a key leadership role that ensures the reliability and readiness of the City’s diverse fleet—supporting essential services that keep Charlotte moving.
As a Fleet Shop Supervisor, you will:
• Provide hands-on leadership and guidance to technicians, fostering a culture of teamwork, safety, and accountability.
• Coordinate daily operations, including staff scheduling, workload prioritization, and shift management to ensure efficient service delivery.
• Serve as a critical liaison between the shop and City departments, maintaining open communication about fleet availability, service timelines, and customer concerns.
• Monitor and analyze performance metrics, using data to track repair progress, optimize workflows, and ensure timely completion of work orders.
• Oversee shop safety and equipment maintenance, ensuring a clean, compliant, and hazard-free work environment.
This role is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering high-quality service. Success in this position requires a strong focus on:
• Leadership and team development
• Customer service and communication
• Problem-solving and innovation
• Operational excellence and safety

Major Duties and Responsibilities:

• Troubleshoot and resolve complex technical issues related to vehicle and equipment maintenance; support effective decision-making on repair strategies.

• Plan, organize, and direct daily shift operations to meet fleet availability and service delivery goals.

• Monitor and coordinate vendor activities to ensure timely completion of repairs and part replacements under the warranty management program.

• Assist the Shop Manager in overseeing daily shop operations and supporting team leadership.

• Provide responsive customer service to internal departments by communicating updates and coordinating fleet-wide projects and initiatives.

• Track and manage work order progress to ensure timely completion and maintain optimal fleet availability.

• Build and maintain strong working relationships with staff, operational departments, and local vendors to foster trust and collaboration.

• Support the development and implementation of procedures that promote a safe, efficient, and productive work environment.

• Monitor, document, and provide input on employee performance for use in annual performance evaluations.

• Perform other related duties as assigned to support shop operations and departmental goals.

Knowledge, Skills & Abilities:

Technical Knowledge & Systems Proficiency

• Broad knowledge and hands-on experience in the repair and maintenance of light, medium, and heavy-duty fleet equipment.

• Proficient in using computer-based Fleet Management Information Systems (FMIS) to track maintenance, repairs, and performance metrics.

• Ability to learn and navigate cloud-based financial software for monitoring purchase orders, invoice processing, and budget tracking.

• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and documentation.

Leadership & Decision-Making

• Demonstrated ability to work independently and make fair, fact-based decisions with confidence and sound judgment.

• Skilled in coaching and counseling staff, with support from upper management as needed.

• Committed to maintaining positive employee morale and fostering a collaborative team environment.

Customer Service & Communication

• Strong customer service orientation, with the ability to build cooperative relationships and respond effectively to internal department needs.

• Excellent interpersonal, conflict resolution, and communication skills, both verbal and written.

• Ability to evaluate customer satisfaction, identify areas for improvement, and implement solutions that enhance service delivery.

Preferred Qualifications:

• Degree or certification in Automotive Technology, Diesel Mechanics, Business Administration, Public Administration, or a related field.

• Manufacturer training certification recognized by ASE, or relevant ASE Master certifications

• At least five years of leadership experience in a fleet shop operation.

• Preferred experience in progressively responsible leadership roles within fleet or maintenance operations, with a proven ability to guide and develop teams.

Minimum Qualifications:

High school diploma or GED and a minimum of three (3) years of experience in automotive or heavy equipment maintenance and repair, including at least two (2) years in a supervisory or lead technician role within a fleet or maintenance environment. This should be supplemented by an additional three (3) years of progressive supervisory experience in a fleet maintenance and repair setting.

HOW TO APPLY

Apply online.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlotte9s benefits.

The City of Charlotte is a drug and alcohol-free workplace.