Salary: $80,000-$90,000 Base + Quarterly Incentives | Family-Owned Company | Growth OpportunitiesIf you're an experienced maintenance leader who thrives on developing teams, improving operations, and delivering exceptional customer service, we'd love to meet you.
About the RoleAs
Shop Service Manager, you'll lead maintenance operations across multiple shop locations, overseeing a team of skilled technicians while ensuring safe, efficient, and compliant fleet maintenance. You'll play a critical leadership role in driving operational excellence, developing talent, managing shop performance, and creating an environment where employees and customers can count on exceptional results.
What You'll Be Doing- Lead, coach, and develop a team of diesel technicians while reinforcing TCI's Core Values.
- Oversee preventive maintenance, diagnostics, and repair operations to maximize fleet uptime.
- Ensure compliance with DOT, OSHA, and company safety standards.
- Build lasting customer relationships by delivering exceptional service and resolving maintenance concerns.
- Recruit, train, mentor, and retain top-performing technicians.
- Manage shop budgets, labor productivity, inventory, and operating costs.
- Drive continuous improvement through safety meetings, performance coaching, and operational best practices.
What You Bring- 10+ years of diesel technician experience.
- 5+ years of shop management or maintenance leadership experience.
- Proven ability to lead teams, develop employees, and drive operational performance.
- Strong customer service, communication, and problem-solving skills.
- Working knowledge of DOT and OSHA regulations.
- Solid computer proficiency and experience with maintenance systems.
- Bilingual (Spanish or other languages) is a plus.
Compensation & Benefits- $80,000-$90,000 annual base salary (based on experience)
- Quarterly performance incentives
- Paid Time Off
- Comprehensive benefits package
- Career growth with a stable, family-owned company
- A collaborative culture where your leadership makes an impact
Department Leasing - Shops Locations Phoenix, AZ
