Operations Management

• Establish work priorities and monitor key performance indicators to measure the success of fleet maintenance operations while implementing data-driven strategies for continuous improvement.
• Collaborate with client leadership to align operational goals and strategies, acting as a key liaison between the client and AutoNation. Provide recommendations for improving the maintenance and administration of their fleet of autonomous vehicles (“robotaxis”).
• Ensure all work orders are closed accurately and in a timely manner while adhering to SOPs and all AutoNation and client company policies, procedures, and safety standards.
• Maintain reporting systems required by AutoNation and clients.
• Understand and comply with federal, state, and local regulations affecting fleet maintenance and repair operations. Ensure compliance with all SOPs, safety protocols, and quality standards.
• Support leadership by identifying operational gaps and implementing corrective actions.
• Ensure operations run consistently over several shifts covering a 24/7 work schedule.

Performance Management & Reporting

• Track and analyze KPIs related to service operations and partner programs, including:
  • Service Level Agreements
  • Technician efficiency
  • Technician utilization
  • Partner-specific performance metrics
• Represent your assigned service center in weekly and monthly performance updates for leadership and partners.
• Use data to drive process improvements, reduce friction, and enhance service delivery.

Cross-Functional Collaboration

• Work closely with HR, Finance, Training, and Field Operations teams.
• Partner with HR and Internal Training Teams, Training vendors to onboard technicians and maintain readiness for future needs.

Customer & Partner Experience

• Review customer and partner feedback to identify trends and opportunities for improvement.
• Support initiatives that increase partner satisfaction, retention, and program expansion.
• Deliver weekly/monthly business reviews displaying operational excellence and transparency for the managed services AutoNation provides.

Continuous Improvement

• Evaluate workflows and operational processes to identify bottlenecks and inefficiencies.
• Recommend and implement enhancements to scheduling, communication, routing, and technician management.
• Support pilot programs, process rollouts, and technology initiatives that improve service performance and quality.

Leadership

• Lead and develop a team of up to 10 direct reports and approximately 150 indirect reports across multiple service functions.
• Provide ongoing coaching, mentorship, and performance feedback to direct reports to strengthen leadership capability and drive high-performing teams.
• Conduct regular performance reviews, set clear expectations, and create individualized development plans to support employee growth and organizational goals.
• Maintain a bench of high performers for promotions to ensure business continuity and succession planning.

Qualifications Required

• 5+ years of experience in vehicle repair at an automotive service center or as a fleet operator.
• Experience managing a team of 25 or more vehicle technicians, with varying levels of skill and training.
• Strong organizational and planning skills with the ability to manage simultaneous initiatives.
• Excellent communication and relationship-building abilities.
• Experience working with partners, vendors, or large accounts.
• Data-driven mindset with ability to interpret KPIs, identify trends, and drive operational decisions.
• Proficiency with scheduling platforms, CRM/operations systems, and standard office software.
• Ability to meet physical demands of service center operations and augment work schedule as needed to support maintenance operations over several shifts covering a 24/7 operations.

Preferred

• Bachelor’s degree in business, Operations Management, or related field.
• ASE certifications.
• Electric or autonomous vehicle maintenance experience.
• Familiarity with Google suite of office products such as Gmail, chat, and video conferencing.
• Background in partner programs, insurance networks, or vendor management.
• Understanding logistics, dispatching, or field technician workflows.

Competitive salary starting at $95k + Annual Bonus

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide