Airbus

Fleet Program Manager - Latin America

Airbus • $100K — $130K *
Miami, FL 33186In-Person
Aerospace & Defense
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in aeronautical/mechanical engineering or equivalent experience
  • Over 10 years in customer services or airline maintenance/engineering
  • Strong knowledge of FAA/EASA Regulations is a plus
  • Expertise in airline operations including maintenance and supply chain
  • Fluent in English and Spanish; Portuguese is highly desirable

Responsibilities

  • Monitor and enhance fleet performance to ensure operational safety and customer satisfaction
  • Define and manage regional fleet issues for A320 and A330 programs
  • Support program teams with data, reports, and customer service activities
  • Collaborate with Customer Support Directors and contribute to Global Account Management strategy
  • Develop relationships with customers and provide support through regular visits and meetings
  • Gather operational and maintenance requirements from LAC customers
  • Prepare performance reports and participate in regional seminars

Benefits

  • Ability to work with a major player in the aerospace industry
  • Opportunities for professional development and cross-functional collaboration
  • Flexibility to work in a diverse cultural environment
  • Access to innovative fleet performance tools and technology
  • Participation in high-level strategic discussions within the company
Full Job Description
Job Description:

Job Summary: The jobholder is responsible to offer regional fleet management support to allow safe, reliable, economical operations at the highest customer satisfaction for each Airbus program operating in Latin America and Caribbean (LAC), acting as the primary strategic interface between Airbus Central Program Support (SBX, SBS, SBL) and the LAC region market to drive operational excellence.

Primary Responsibilities:

Fleet performance & program development: 70 %

Covers the tasks for which the employee is solely responsible. This means that it is the employee's responsibility to drive these tasks and ensure their fulfillment.

With functional links to each H.O. Program Support within Airbus Central, i.e. SBX, SBS, SBL, the job holder:
  • Monitor and make recommendations to improve Airbus regional fleet performance to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs in LAC region while mitigating financial exposure to Airbus
  • Define/apply/advertise mitigations for A320 and A330 programs regional fleet issues in LAC region and follow up final fix availability, with close link with SBS program team
  • Support Program teams and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities.
  • Work in partnership with the Customer Support Director community (for airlines and MROs) and support the Global Account Management strategy, where relevant
  • Develop a good knowledge of A320 and A330 programs status and build strong working relationships with the central program teams to be able to relay program status on key in-service issues to customers in the region
  • Use and promote fleet performance tools and support to LAC region customers
  • Cooperate with authorities, monitor fleet performance of the LAC region customers in respect of safety, reliability and economics, and propose necessary actions.
  • Build up partnerships with regional customers by interfacing with Managing Directors and Airline Fleet Managers through regular airline visits, Fleet Performance Reviews, Technical Review Meetings, and Regional Seminars and workshops.
  • Assist operators to reduce learning curve and acquire good handling methods by providing necessary transfer of Knowhow support
  • Accountable for gathering from LAC's customers specific operational / maintenance / airworthiness requirements
  • Ensure a customer satisfaction index for fleet performance in line with annual targets for the region
  • Ensure A320 and A330 programs regional fleet operational reliability in line with annual global and regional targets
  • Prepare A320 and A330 programs regional fleet performance monthly and quarterly reports for LAC region
  • Follow-up and prepare Highlights monitored retrofit campaigns in LAC region, quarterly
  • Prepare, support and participate to A320 and A330 programs regional seminar, yearly
  • Ensure all other Customer Services business units are providing their deliverables as agreed
  • Contribute to the Customer Service Improvement Program (CSIP) as per the yearly target established for the LAC's region


Entry Into Service (EIS) support: 10 %
  • Prepare and support new program EIS, with a close link to SBx program, as a transverse function in Airbus Americas customer service


Safety: 10 %
  • Provide expertise and support to Safety organizations on safety prevention
  • Evaluate Airlines and MRO maintenance and engineering practices and identify areas to be enhanced in terms of safety, organizational efficiency, quality and technical capacities


Deliverables: 10 %
  • Maintaining SB Customer Dashboards, Digital Control Room (DCR)
  • LAC fleet performance monthly reports (MOR)
  • LAC region region fleet performance quarterly report (RBR)
  • Fleet performance tools/support map, quarterly
  • Highlights monitored retrofit campaigns in North America, quarterly
  • Program regional seminar, yearly


Additional Responsibilities:
  • Other duties as assigned

Qualified Experience and Training:

Education:

Required
  • Required General aeronautical/mechanical engineer, Bachelor degree level, (or equivalent experience; 4 years after High school)
  • Preferred Master's Degree


Experience:

Required
  • Over 10 Years experienced in Customer Services business and/or airline maintenance & engineering
  • Capable of strongly defending Airbus Customer Services and customers' interests in front of third parties
  • Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.
  • Knowledge about airlines' organization and operations for maintenance, supply and flight operations
  • Strong experience of customer needs in terms of maintenance & engineering & flight ops operational activities


Travel Required:
  • 25% Domestic and International

Citizenship:
  • Authorized to work in the US


Clearance: None

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required
  • Good presentation skills both oral and written. Ability to prepare and present issue resolution to internal and external customers including technical presentations..
  • Socially competent, very well developed coordination and relational skills to deal with customers, MROs, vendors and other Airbus departments.
  • Able to work in a different culture environment and a collaborative team environment.
  • Tenacious, responsible, adaptable and flexible
  • Reliable Team player, with ability to work in autonomy and a good sense of reporting.
  • Ability to cope under pressure with highly demanding environment
  • Highly concerned by Customer Services and customer mindset.
  • Excellent coordination and people skills to deal with customers and industry partners.


Communication Skills:

Required:
  • Fluent in English and Spanish, written and spoken.
  • Portuguese highly desirable


Technical Systems Proficiency:

Required:
  • Experienced in working with Electronic Data Processing systems.


Complexity of the Role:

Level of Decision Making:
  • Result oriented, able to work autonomously and with short deadlines.
  • Be solely responsible for driving and ensuring the fulfillment of the primary responsibilities listed under "Fleet performance & program development"


Direct Reports:

Is this a people manager? No

# of Exempt Reports:

# of Non-exempt Reports:

Job Dimensions:
  • 800 Aircraft / 15 customers to be supported, including brand new asset and ageing aircraft


Physical Requirements:

  • Onsite or remote: 80 % on-site
  • Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
  • Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms.
  • Speaking: able to speak in conversations and meetings, deliver information and participate in communications.
  • Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment
  • Carrying: able to carry documents, tools, drawings
  • Lifting: None
  • Pushing / Pulling: None
  • Sitting: able to sit for long periods of time in meetings, working on the computer.
  • Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
  • Standing: able to stand for discussions in offices
  • Travel: able to travel independently and at short notice.
  • Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces.

About Airbus

Airbus SE is a European multinational aerospace corporation that designs, manufactures, and sells civil and military aeronautical products worldwide. The company operates in three segments: Airbus, Airbus Helicopters, and Airbus Defence and Space. The Airbus segment develops, manufactures, markets, and sells commercial jet aircraft of approximately 100 seats; and regional turboprop aircraft and aircraft components, as well as provides aircraft conversion and related services. The Airbus Helicopters segment develops, manufactures, markets, and sells civil and military helicopters; and offers helicopter related services. The Airbus Defence and Space segment develops, manufactures, markets, and sells military aircraft, such as combat, mission, transport, and tanker aircraft; and missile systems, military satellites, and defence electronics, as well as provides defence related services. The company was formerly known as Airbus Group SE and changed its name to Airbus SE in April 2017. Airbus SE was founded in 2000 and is headquartered in Blagnac, France.
Learn more about Airbus
Size
135,000 employees
Industry
Aerospace & Defense
Founded
2000
* Ladders Estimates

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