Career Area:Product Support
Job Description:Job Summary: Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services. This is a Mechanic role, so the ability to work with vendors, order necessary parts and supplies, as well as work with Diesel Machines. Working on the vast fleet of Caterpillar products.
What You Will Do:- Addressing fleet maintenance issues and resolving repairs to machines. Ensuring all customer communication is clearly documented.
- Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
- Identifying issues and determining appropriate course of action for effective resolution.
- Working with the product groups to ensure all technical software and hardware are up to date and installed on equipment
- Understand prime product or component health or status, if action is needed, and required next steps.
What You Will Have:Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Considerations For Top Candidates:- Experience working with and supporting Heavy Equipment Fleet Management Repairs. This is Required for this position
- Experience working with Autonomous Machines
- Experience working with Diesel Machines
- Experience not only with Machines, but the Software, Hardware and the Technology that goes inside the Machines.
- GPS and Trimble experience is a huge plus
- Ability to order parts and supplies and working with the customers
What You Will Get:Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Summary Pay Range:$81,370.00 - $122,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:June 4, 2026 - June 12, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
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