DescriptionAbout the Role & Hiring ManagerI joined Zenity because of the opportunity to help define a new security category [Agentic AI Security] and work on complex problems alongside a world class team.
As a leader, I value ownership, urgency, and direct feedback. Our team operates with high standards and fast pace. To be successful, I expect proactive communication, strong follow-through, and a willingness to step in and solve problems without waiting to be asked.
This role brings a dedicated technical execution layer across our flagship accounts. It bridges Sales Engineering, Customer Success, and Support. You'll drive consistency, responsiveness, and follow-through to ensure we execute reliably and deliver a high-quality customer experience
**Strong preference for candidates based in Central or Pacific (PST) time zones to ensure alignment with customer and team workflowsWhat You'll Do- Own technical health across assigned flagship accounts: detection tuning, alert quality, integration maintenance, and time-to-remediation metrics
- Partner with customer security engineering and platform teams as the primary technical point of contact at the practitioner layer
- Track adoption against purchased entitlement and surface early warning signals for churn risk to the CSM and AE
- Lead investigations and IR partnership when security events occur, proving Zenity works when it matters most
- Embed integrations and use cases that make displacement technically expensive and difficult to replicate
- Coordinate in lockstep with Sales Engineers, CSMs, and the Strategic Account Advisor to ensure technical efforts are aligned and progressing without gaps
- Participate in recurring customer cadences, own action items, and drive next steps to maintain momentum
- Surface structured feedback to Product and Engineering based on patterns observed during hands-on execution
- Free existing SEs to focus on pipeline by absorbing the strategic account technical load they currently carry
Requirements- 7-10+ years in cybersecurity or adjacent technical roles supporting enterprise environments
- Hands-on experience working within security platforms, interpreting detections and signals, and driving investigation workflows through to resolution
- Ability to operate independently at the technical execution layer while aligning to account strategy set by the AE and Strategic Account Advisor
- Track record of owning platform health metrics: detection quality, integration uptime, remediation timelines
- Comfortable working directly in customer environments with security engineering and platform teams (not just exec-level stakeholders)
- Strong execution discipline and attention to detail, things don't drop on your watch
- Experience collaborating across pre-sales, post-sales, and support functions
- Exposure to AI, agentic AI, or emerging security categories is a strong plus
- Experience in high-growth or venture-backed environments preferred
- Strong preference for candidates based in Central or Pacific time zones
Interview ProcessOur interview process is designed to be transparent, conversational, and focused on real-world experience.
- Recruiter Screen (30 minutes) - Learn more about Zenity, the role, and your background
- Hiring Manager Interview (45-60 minutes) - Deep dive into your experience, execution mindset, and how you approach real customer scenarios
- Cross-Functional Interviews (30 minutes each) - Meet leaders from Sales Engineering, Customer Success, and Support to explore how you collaborate, communicate, and operate across teams
- Technical / Execution Interview (45-60 minutes) - Walk through hands-on examples of how you troubleshoot, execute, and move work forward in customer environments
The process may evolve slightly based on interviewer availability and scheduling.
