Fixed Operations DirectorGhent MotorsGreeley, ColoradoFull-Time | Base Salary + Commission | Management PositionPosition SummaryGhent Motors is seeking a high-performing, results-oriented
Fixed Operations Director to oversee and lead all fixed operations departments, including
Service, Parts, and Collision Center (Body Shop) operations. This executive-level leadership position is responsible for driving profitability, operational efficiency, employee development, customer satisfaction, and long-term growth throughout the dealership's fixed operations.
The ideal candidate is a proven automotive leader with a strong track record of improving performance, building winning teams, and maximizing fixed operations profitability while delivering an exceptional customer experience.
Key ResponsibilitiesLeadership & Team Development- Directly oversee Service, Parts, and Collision Center management teams.
- Recruit, hire, train, mentor, and retain high-performing employees.
- Create a culture of accountability, teamwork, and continuous improvement.
- Conduct regular performance reviews and establish measurable goals for department leaders.
- Lead all fixed operations personnel toward achieving dealership objectives.
Financial Performance & Profitability- Drive revenue growth and profitability across Service, Parts, and Collision operations.
- Develop and manage departmental budgets and expense controls.
- Analyze key performance indicators (KPIs) and implement strategies to improve performance.
- Maximize customer-pay, warranty, maintenance, parts, and collision repair sales.
- Increase service absorption and overall fixed operations contribution to dealership profitability.
Service Department Oversight- Ensure efficient shop workflow and technician productivity.
- Improve labor sales, effective labor rates, technician efficiency, and customer retention.
- Monitor repair order quality and customer satisfaction.
- Ensure compliance with manufacturer standards and dealership processes.
Parts Department Oversight- Maintain proper inventory controls and inventory turn rates.
- Improve parts gross profit and wholesale opportunities.
- Ensure accurate ordering, stocking, and inventory management practices.
- Support service and collision center operations with efficient parts availability.
Collision Center (Body Shop) Oversight- Manage all body shop operations, including estimating, repair production, cycle times, and profitability.
- Develop and maintain strong relationships with insurance partners and DRP programs.
- Monitor repair quality standards and customer satisfaction.
- Improve production efficiency, technician utilization, and average repair order performance.
- Ensure compliance with all safety, environmental, and manufacturer repair procedures.
Customer Experience- Drive outstanding CSI and customer retention throughout all departments.
- Resolve escalated customer concerns quickly and professionally.
- Implement processes that improve the overall ownership experience.
- Promote a customer-first culture across the dealership.
Strategic Planning- Work closely with ownership and executive leadership to establish annual goals and growth strategies.
- Identify opportunities to expand service, parts, and collision business.
- Develop initiatives to increase market share and long-term customer retention.
- Ensure all fixed operations departments support the dealership's overall strategic vision.
Qualifications- Minimum 5 years of automotive fixed operations leadership experience.
- Previous experience as a Fixed Operations Director, Service Director, Fixed Ops Manager, or similar leadership position.
- Experience overseeing Service, Parts, and/or Collision Center operations.
- Strong understanding of dealership financial statements and fixed operations metrics.
- Proven ability to lead managers and large teams.
- Strong leadership, communication, and organizational skills.
- Experience with dealership management systems and OEM operational standards.
- Valid driver's license with an acceptable driving record.
Performance MetricsSuccess in this position will be measured by:
- Fixed Operations Gross Profit
- Service Absorption
- Service and Parts Revenue Growth
- Collision Center Profitability and Cycle Time
- CSI and Customer Retention
- Technician Productivity and Efficiency
- Employee Retention and Development
- Overall Fixed Operations Net Profit
Compensation & Benefits- Competitive Base Salary Plus Performance-Based Commission
- Health Insurance
- Paid Vacation and Holidays
- 401(k) Plan
- Ongoing Professional Development and Leadership Training
- Career Growth Opportunities
