Fixed Ops Director

Cardinale Automotive Group

• $110K — $130K *
San Bruno, CA 94066In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years automotive service/parts experience
  • Demonstrated ability to manage others
  • Strong communication and written skills
  • Self-motivated with a team-oriented attitude
  • Organized personality with great time management skills
  • Valid driver's license and clean driving record

Responsibilities

  • Oversee all staff, marketing, and profits of dealership Service Operations
  • Train advisors, technicians, and valets on dealership procedures
  • Manage productivity of technicians and Service Employees
  • Inspire staff to enhance customer loyalty
  • Forecast sales and manage profits and expenses
  • Ensure high customer satisfaction with a focus on maintaining CSI scores
  • Develop effective customer relations policies

Benefits

  • Health, Dental, and Vision insurance offered after 90 days
  • 401k plan provided by Empower
  • Ancillary insurance available through Allstate
  • Flexible Spending Account (FSA) offered
  • Life Insurance provided at no cost by Cardinale Automotive Group
Full Job Description
What We Offer:

  • Health, Dental, and Vision offered after 90 days
  • Each year we look to provide the very best insurance we can offer.
  • 401k provided by Empower
  • Ancillary insurance provided by Allstate
  • FSA offered.
  • Life Insurance provided for and paid by Cardinale Automotive Group.


Responsibilities:

  • Responsible for all Service personnel, marketing and profitability of dealership Service Operations
  • Train all advisors, technicians and valets on dealership procedures
  • Manage technician and Service Employee productivity
  • Observe, encourage and inspire all Service Employees to secure customer loyalty
  • Forecast sales, gross profits and expenses
  • Maintain an at or above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
  • Develop and execute effective customer relations policies
  • Hold weekly departmental meetings and set sales and service goals
  • Interact with outside vendors and other dealership management
  • Other duties may be assigned

Qualifications:

  • 5+ years automotive service/parts experience
  • Ability to be analytical, problem solve and multi-task
  • Self-motivated enthusiastic presence in a team environment
  • Strong written and communication skills
  • Consistent and stable work history
  • Valid driver's license and clean driving record
  • Professional appearance and work ethic
  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Able to work with little supervision


* Ladders Estimates

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