General Motors

Fixed Operations Specialist

General Motors • $80K — $95K *
US-AnywhereRemote in Michigan, US
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or Equivalent Experience
  • 5+ years of relevant experience in fixed operations
  • Proficient knowledge of automotive parts and service operations
  • Ability to travel over 50% of the time domestically
  • Must legally operate a motor vehicle per state requirements

Responsibilities

  • Advise Zone and District Managers on achieving business goals
  • Drive revenue and KPI performance for Aftersales programs
  • Identify and resolve business needs in inventory management and customer experience
  • Develop and document action plans for performance improvements
  • Collaborate with regional teams to ensure alignment with business strategies

Benefits

  • Field-based position with significant travel opportunity
  • Work alongside a cohesive team of managers
  • Involvement in training and coaching initiatives
  • Opportunity to drive key business improvements
  • Engagement with dealer performance and financial reporting tools
Full Job Description
Job Description

Field Work Arrangement: This is a field-based position that requires up to 75% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the Michigan or Ohio territory or be willing to relocate to Detroit, Southeast Michigan, or a surrounding area approved by leadership within 60 days of the start date.

The Role

The Fixed Operations Specialist has the territorial responsibilities of empowering a cohesive and adaptable team of Zone and District Managers who integrate parts and service functions on a day-to-day basis. They may be involved in a variety of initiatives including training, coaching, as well as process integration, tools development, performance and analysis reports and business planning.

What You'll Do (Responsibilities)
  • Serve as a trusted advisor to Zone and District Parts and Service Managers, providing guidance and support to achieve business objectives.
  • Drive revenue growth, key performance indicator (KPI) performance, and effective execution of Customer Care and Aftersales programs and initiatives.
  • Identify, address, and resolve Zone and District business needs across areas such as inventory management, warranty, customer experience, retention, training, and electric vehicle compliance.
  • Develop, implement, and document action plans to address performance gaps, business challenges, and emerging opportunities.
  • Partner with regional and field teams to ensure execution aligns with business goals, performance metrics, and established action plans.


Your Skills & Abilities (Required Qualifications)
  • Bachelor's Degree or Equivalent Experience
  • 5+ years of relevant experience, guiding and improving fixed operations
  • Proficient automotive industry knowledge and business acumen including parts, service operations, warranty administration and customer experience
  • Ability to travel >50% of the time domestically, cross multiple states within the region
  • Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed


What Can Give You a Competitive Advantage (Preferred Qualifications)
  • Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements.
  • Strong consultative and relationship management skills with the ability to influence internal and external stakeholders.
  • Results-oriented professional with demonstrated success leading change and driving business outcomes.
  • Excellent written, verbal, and presentation communication skills.
  • Strong organizational, time management, and prioritization abilities.
  • Effective problem-solving and decision-making skills in a fast-paced environment.
  • Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments.
  • Demonstrated innovation, creativity, and continuous improvement mindset.
  • Self-starter with a high degree of initiative, adaptability, and accountability.
  • Strong customer focus with the ability to navigate complex situations and resolve conflict effectively.
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.The selected candidate will be required to travel at least 50% or more on a frequent basis.This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About General Motors

General Motors Company engages in the manufacture and sale of cars and trucks in the United States, China, Brazil, Germany, the United Kingdom, Canada, and Italy. It offers sedans, crossovers, sport utility vehicles, pick-up trucks, coupes, sports/convertibles and hybrid vehicles, hatchbacks/wagons, and vans, as well as mini cars in India. The company also provides parts and accessories, such as iPod and MP3 compatibility, mobility accessories, performance parts, AC parts and services, and merchandise. In addition, it offers vehicle safety, security, and information services. The company provides used vehicles. It offers its products through dealers and distributors. General Motors Company was formerly known as NGMCO, Inc. and changed its name to General Motors Company in July 2009. The company was incorporated in 2009 and is based in Detroit, Michigan. It operates manufacturing facilities in India, the United States, and Canada. General Motors Company operates as a subsidiary of the United States Department of The Treasury. General Motors led global vehicle sales for 77 consecutive years from 1931 through 2007, longer than any other automaker, and is currently among the world's largest automakers by vehicle unit sales. General Motors acts in most countries outside the USA via wholly-owned subsidiaries but operates in China through 10 joint ventures. GM's OnStar subsidiary provides vehicle safety, security, and information services. In 2009, General Motors shed several brands, closing Saturn, Pontiac, and Hummer, and emerged from a government-backed Chapter 11 reorganization. In 2010, GM made an initial public offering IPOs to date and returned to profitability later that year.

General Motors Careers

Join the dynamic team at General Motors, a global leader in automotive innovation and technology. At General Motors, we offer unparalleled job opportunities that propel your career forward while contributing to a legacy of engineering excellence.

Work You’ll Do

Embark on a career with General Motors to drive the future of mobility. Our team is dedicated to redefining the automotive landscape through innovation and leadership in electric vehicles and sustainable solutions. By joining us, you will be part of a culture that values diversity, teamwork, and continuous professional growth.

Transform Your Career

General Motors is not just a company; it's a community where you can grow your skills alongside the best in the industry. Our leadership is committed to providing every employee—from interns to senior professionals—with opportunities for career advancement, leadership development, and diversity training.

Innovate and Lead

At General Motors, innovation is at the core of everything we do. From research and development to manufacturing, our teams work collaboratively to lead the industry with cutting-edge technologies and sustainable practices. We encourage our employees to think big and push the boundaries of what’s possible.

Join Our Global Team

As part of our global workforce, you will collaborate with talented individuals who are passionate about shaping the future of transportation. General Motors offers a variety of career paths in engineering, design, IT, marketing, and more. With over 155,000 employees worldwide, our network provides expansive opportunities for networking and professional development.

Internship Programs and Employment Benefits

Start your career journey with a General Motors internship, where you can apply your academic knowledge to real-world projects. Our internships provide a robust foundation in the automotive industry, with mentorship from experienced leaders. Full-time employees enjoy a wealth of benefits, including comprehensive health care, retirement plans, and performance bonuses, ensuring that your hard work is rewarded.

Explore Job Opportunities

Whether you’re a seasoned professional or a recent graduate, General Motors offers positions that leverage your unique skills. Our hiring process is designed to identify and nurture talent, focusing on aligning your capabilities with the right opportunities for growth within the company.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At General Motors, we look for innovative, driven, and solution-oriented team players. Explore the possibilities that await you in a career at General Motors.

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Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities available at General Motors. Embark on a journey of growth, innovation, and leadership at General Motors. Shape your future in an environment that fosters diversity, learning, and the pursuit of excellence. Join us and redefine the roads of tomorrow.
Learn more about General Motors
Size
157,000 employees
Market Cap
$46.9 billion
Industry
Manufacturing & Automotive
Net Income
$6.4 billion
Founded
1908
5 Year Trend
-3.2%
Revenue
$122.4 billion
NASDAQ
GM
* Ladders Estimates

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