Fixed Operations DirectorJob SummaryThe
Fixed Operations Director is responsible for overseeing daily operations of the service department and Parts Department ensuring exceptional customer satisfaction, maximizing departments profitability, and managing a team of department mangers, parts employees, service advisors, technicians, and support staff.
Responsibilities:
- Oversee daily operations of the parts and service department, ensuring a smooth, efficient, and profitable workflow.
- Manage, hire, and mentor a high-performing team of technicians and service advisors.
- Act as a key point of contact between customers and the parts or service team, ensuring clear communication and a seamless customer experience.
- Maintain high levels of customer satisfaction by ensuring prompt, courteous, and professional service.
- Ensure work orders are efficiently distributed among technicians and prioritize repair needs.
- Monitor performance metrics and implement process improvements to increase productivity and customer retention.
- Ensure proper documentation of all parts and service transactions and maintenance of accurate service records.
- Continuously seek ways to enhance the dealership's reputation through positive customer experiences.
- Comply with all company policies, procedures, and safety standards.
- Other duties as assigned.
Qualifications:
- Strong technical knowledge of automotive systems and repair procedures.
- Proven experience managing a service department or team within a dealership or automotive environment.
- Strong communication skills and basic match skills.
- Exceptional leadership, interpersonal, and customer service skills.
- Highly organized with the ability to multitask and prioritize effectively.
- Professional, friendly demeanor with a commitment to customer satisfaction.
- Valid driver's license and a clean driving record.
We offer best in class industry benefits:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Vehicle Purchase Discounts
- Employee Discounts on Parts and Service Repairs
- Aggressive Employee Referral Program with Bonus Opportunities
You must be at least 18 years of age to apply.
