The Fixed Operations Director will be responsible for maintaining and growing the service department with continued innovation and becoming a leader in the industry. Their main objectives will be to coach, mentor, and build a high-performance service team designed to meet and exceed short- and long-term goals.
Key Objectives: - Manage a consistent high level of customer satisfaction in the Service Department
- Drive profitability through increased sales, gross profit, P&L management, and labor cost control
- Build and maintain a high performing team of Technicians, Service Advisors, Porters, and Detailers
- Foster a culture that promotes employee development and retention
- Create and maintain strong working relationships with external vendors
- Meet or exceed monthly budget projections
- Maintain a safe and functional working environment
Responsibilities: - Lead a cross functional team that aligns with revolutionizing the RV Service Process
- Develop and manage a strategic plan for controlling staffing levels based on seasonality
- Monitor and analyze KPIs to measure success and adjust strategies as needed
- Develop and implement strategies for maximizing capacity and productivity
- Foster an environment where learning, growth, and innovation is at the forefront
Competencies and Skills: - Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred
- Proven experience with thriving in ever changing environments
- Strong ability to take ownership with a vision that aligns with the organizations
- Proven experience with action planning and goal achievement
- Ability to manage complex and multi-layer situations with positive outcomes
- Excellent leadership and project management skills
- Experience with rebranding initiatives and managing ongoing brand growth
- Strong collaboration skills to work effectively with different teams across the organization
- The achievement of a college degree is a plus for this role
Expected Results: - Achievement of service KPIs and goals
- Increase customer satisfaction results
- Achievement of controlled labor cost and policy
- Achievement in RECT'd time year over year
- Increase productivity year over year
- Increase Technician skillset levels
- Increase in dealership sales year over year
- Minimize employee and customer incidents
Resources: - A dedicated budget for service department
- Access to a cross-functional regional support
- eLearning and management resource center
- Mentorship from senior service managers
Cultural Fit: - Demonstrates a customer-centric approach
- Embodies behaviors consistent with the Company's Vision, Mission, and Values
- Committed to continuous improvement and operational excellence
Perks: - Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
- 401K with 5% match
- Employee discounts
- Company-paid life insurance
- Gym membership reimbursement
- Opportunities for advancement
- Annual Incentive Trip for Top Performers
- RV Borrowing Program
- Incredible Team Culture
