Job Purpose Manage daily tasks as they relate to Service Requests, projects and other business-critical activities. Escalate appropriately urgent issues, business requests, and production issues. Handle staffing including hiring, vacation, and sick time of employees. Direct Field IT team to utilize skill sets most efficiently.
Nature of Duties & Responsibilities - Supervise high volume of Help-desk Tickets.
- Review and manage help-desk system in regards to Field IT Tickets, Work Requests, training, multiple on-going projects and managerial support, including weekly and monthly reporting responsibilities.
- Ensure the compliance of Corporate IT policies and procedures.
- Approve employee vacation and sick-time requests and accommodate staffing accordingly.
- Prepare and present annual performance evaluations on all direct reports.
- Develop and track Technical Support Specialists targets to ensure corporate goals are met.
- Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures.
Education & Experience - Bachelor's Degree in a field related to Information Technology
- 3+ years of professional experience in a corporate environment
- Strong foundation in large scale Information Technology department
- General knowledge of the manufacturing process
- Effective oral and written communications skills in dealing with customers, associates and internal and external management of all levels
Salary Range(annual): $90,000 - $ 100,000
Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.
