Role Overview

We are seeking a motivated Fire Service Supervisor to lead a field team of service technicians delivering timely, high-quality service to customers. This role combines people leadership, scheduling and dispatch support, customer engagement, and operational oversight to help drive service performance, service revenue growth, and a strong safety culture.
What you will do

• Lead, coach, and develop a team of field service technicians through goal setting, regular 1:1s, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix performance in partnership with service coordinators and schedulers.
• Build strong customer relationships, respond to service needs, and identify opportunities to grow service business.
• Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and adherence to company policies.
• Monitor service metrics such as response time, first-time fix rate, backlog, and on-time completion, then implement continuous improvement actions.
• Ensure the accuracy and quality of service documentation, work orders, and reporting, including parts usage and warranty alignment.
• Manage resources to improve efficiency, reduce costs, and support service profitability, including assistance with quoting and pricing as needed.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.
• Support hiring, onboarding, and development of technicians to build a strong talent pipeline.
• Maintain compliance with company, regulatory, and environmental standards while supporting service delivery across the Indianapolis area.

How You Will Do It

• Own service outcomes with accountability, safety, and integrity by setting clear expectations for your team and following through on commitments.
• Stay close to the work and remove obstacles for customers by actively planning routes, balancing workloads, and supporting technicians in the field.
• Use candid feedback, service data, and practical problem-solving to improve every day, turning job findings and performance metrics into actionable plans.
• Win as one team by partnering closely with coordinators, sales, installation, engineering, operations, and technicians to solve problems quickly.
• Spend time in the field with customer sites, service locations, and plants to reinforce standards, coach performance, and support audits.
• Use scheduling systems, reporting tools, and basic analytics to track workload, productivity, and service outcomes.
• Lead with a customer-focused mindset that balances quality, responsiveness, efficiency, and profitability.

What we look for

required

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver's license with a clean driving record and the ability to travel locally to customer sites across the Indianapolis, IN area.
• Ability to work in field environments including customer sites, plants, and service locations.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and squatting.

Nice to Have

• Technical degree, certifications, or relevant college coursework.
• NICET, Kentucky certifications, or other industry credentials.
• Experience supporting hiring, onboarding, or technician development in a service environment.

HIRING SALARY RANGE: $76,100 - $104,600 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

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