Honeywell

Fire Department Incident Response Expert - Remote

Honeywell • $120K — $160K *
Phoenix, AZ 85032In-Person
Education, Government & Non-Profit
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • 6+ years of sales engineering experience in fire emergency services
  • Hands-on experience with fire department dispatch software systems (e.g., CAD, station alerting)
  • Deep understanding of NFPA standards and fire department operating procedures
  • Knowledge of fire system installation standards and integration environments
  • Demonstrated navigation skills within the fire/EMS/dispatch ecosystem
  • Experience with software applications, data products, or APIs
  • Familiarity with public safety funding models and procurement cycles

Responsibilities

  • Serve as internal expert on fire operations and related software ecosystems
  • Translate NFPA standards and operational realities into actionable product requirements
  • Advise product teams on workflow design and integration needs
  • Evaluate MVP features and provide structured feedback
  • Interpret and communicate compliance standards to cross-functional teams
  • Identify needs in compliance and incident management workflows
  • Collaborate with sales teams to articulate product value

Benefits

  • Comprehensive employer-subsidized medical, dental, and vision insurance
  • 401(k) match and Flexible Spending Accounts
  • Educational assistance and employee assistance program (EAP)
  • Generous parental leave and paid time off policy
  • 12 paid holidays annually
Full Job Description
Job Description

In this role, you will work remotely in the US.

In this role, you will impact the safety and security of our customers' facilities by providing exceptional support and solutions that meet their fire safety needs. Your commitment to excellence will help ensure that our customers can rely on our systems for their safety and compliance requirements.

Responsibilities

KEY RESPONSIBILITIES

Subject Matter Expertise & Product Guidance
  • Serve as Honeywell's internal expert on fire department operations, dispatch center workflows, CAD systems, station alerting, and fire station software ecosystems.
  • Translate operational realities, compliance requirements, and NFPA standards into actionable product requirements.
  • Advise product managers and engineers on workflow design, data models, API use cases, and integration needs.
  • Evaluate MVP features, test early prototypes, and provide structured feedback to accelerate product-market fit.
  • Ensure all new offerings align with installation standards, fire service protocols, and regulatory expectations.

Compliance, Standards & Operational Insight
  • Interpret and communicate NFPA standards, dispatch protocols, and fire department operating procedures to cross-functional teams.
  • Identify unmet needs in compliance, reporting, incident management, and dispatch workflows that Honeywell's data and software can address.
  • Support development of documentation, training materials, and compliance-aligned messaging.

Sales & Business Development Enablement
  • Partner with sales and BD teams to articulate the operational and compliance value of new data/API products.
  • Join customer meetings as the subject matter expert to build credibility and accelerate deal cycles.
  • Help define buyer personas, decision-maker roles, and procurement pathways within fire departments and dispatch centers.
  • Support outbound campaigns, customer discovery, and early-stage opportunity qualification.
  • Contribute to building the sales process for new offerings, including playbooks, demo scripts, and objection handling.

Market Intelligence & Ecosystem Engagement
  • Conduct market research on fire/dispatch software trends, competitive offerings, and integration opportunities.
  • Identify potential software and hardware partners that can leverage Honeywell's data and APIs.
  • Participate in partnership diligence, including workflow evaluation, technical feasibility, and operational alignment.
  • Build rapport with chiefs, IT leaders, dispatch supervisors, and other key decision makers across the fire service ecosystem

Internal Leadership & Collaboration
  • Act as a guiding voice for product vision and strategy related to fire and dispatch personas.
  • Provide ongoing education to internal teams on fire service culture, terminology, workflows, and constraints.
  • Maintain structured tracking of customer insights, feature requests, and market signals


Qualifications

YOU MUST HAVE
  • A minimum of 6 years of transferable experience in sales engineering roles, specifically in fire emergency services
  • Hands on experience with fire department or dispatch center software systems (CAD, station alerting, fire station management, incident reporting, etc.).
  • Deep understanding of NFPA standards, fire department operating procedures, and compliance frameworks.
  • Knowledge of installation standards and fire system integration environments.
  • Demonstrated ability to navigate and influence the fire/EMS/dispatch ecosystem.
  • Experience selling, supporting, or implementing software applications, data products, or APIs.
  • Experience in project management and execution within fire safety contexts.
  • Understanding of public safety funding models, procurement cycles, and grant processes.


WE VALUE
  • Ability to translate technical concepts into operational and business value.
  • Strong communication skills-verbal, written, and interpersonal.
  • Analytical mindset with strong problem-solving capabilities.
  • Experience working with customer IT teams on integrations, data flows, or system deployments.
  • 8+ years of experience in sales engineering or related roles.
  • Experience in project management and execution within fire safety contexts.
  • Master's degree in engineering or a related field.
  • Prior experience in a fire department, dispatch center, or emergency communications environment.
  • Familiarity with CLSS, connected fire systems, or IoT-based life safety platforms.
  • Background in product support, technical sales, or solution engineering.

The salary range for this position is ($[redacted]00). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This role is INCENTIVE eligible

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. June 4, 2026

"In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: Benefits at Honeywell"

About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

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Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

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