POSITION SUMMARYThe Financial Analysis Senior Analyst is responsible for managing all billing aspects for a complex or larger volume book of business including Under 500 Accounts. This role is accountable to collect all premium/fees and claims/claims funding billed on an invoice, resolve all billing inquiries, and partner with internal and external partners to create a positive client experience. Key responsibilities of this role include: owning the end-to-end billing relationship; identifying opportunities for process improvements to enhance client satisfaction, reduce financial risk and successful implementation of new and renewing clients from a financial perspective.
Primary Responsibilities - Manage the end-to-end billing relationship for a complex book of business of approximately 500 accounts.
- Make independent decisions regarding credits and debits, notifications and communication on client receivables.
- Provide support for external and internal customers regarding all items related to the billing for premium and claims/claims funding.
- Analyze daily Automated Clearing House (ACH) tap files prior to sending to Treasury and the bank.
- Conduct audits to ensure financial controls are maintained, when necessary.
- Design, enhance and maintain system applications for processing and reporting financial information as needed.
- Strong verbal and written communication skills to communicate billing items to clients, TPA's, brokers, and internal partners.
- Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission's errors, etc.).
- Organizational skills and prioritization skills.
Key Qualifications- High School Diploma or GED required. Bachelor's degree in finance preferred.
- 3+ years' related billing experience required.
- Customer/Client service experience required.
- Reconciliation experience required.
- Data analysis experience required.
- Previous billing or collection experience strongly preferred.
- Exceptional systems experience, specifically using Excel for reporting purposes is required.
- General knowledge of insurance products, procedures and systems for specific functional area is desired.
- Prior experience working with matrix partners is preferred.
- SAP and Facets experience is strongly preferred.
- Strong Excel skills with experience with pivot tables and v-lookups required.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 63,800 - 106,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
