TeleTech

Finance Officer & Customer Account Manager

TeleTech$53K — $108K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of experience in project financials or customer account management
  • Experience managing senior stakeholders for government clients
  • Strong research and analytical skills for diagnosing financial issues
  • TS/SCI clearance with a polygraph is mandatory
  • Bachelor's degree is required

Responsibilities

  • Engage project managers to ensure effective communication
  • Research and analyze project financials to identify solutions
  • Create and manage Service Level Agreements (SLAs)
  • Collect payments from customers on overdue accounts
  • Track funding usage and efficiency through collaboration

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance
  • Work-life balance programs and dependent care support
Full Job Description
Finance Officer & Customer Account Manager
The Opportunity:

The right mixture of great ideas and funding can create change. In a complex organization, managing customer funds and diagnosing issues with project financials can be challenging. That's why we need you, a finance officer and customer account manager who can navigate the requirements, policies, and regulations that govern funding, to ensure good stewardship of customer funds across lines of business.

As a finance officer and customer account manager on our team, you'll engage with project managers to keep open lines of communication. You will research and diagnose issues with project financials to determine appropriate solutions. You will create, manage, and close Service Level Agreements and collect on delinquent bills from customers to ensure accurate and compliant financial tradecraft.

This is an opportunity for you to apply the laws, regulations, and policies that will help your client develop well-formed requirements. You'll make sure the funding is used efficiently through consistent tracking and communication with project managers and customers. You will further your financial analysis experience by identifying process improvements to create efficiencies in management of customer financials. Work with us as we lead change in the Intel community.

Join us. The world can't wait.

You Have:

  • 2+ years of experience working with project financials or as a customer account manager
  • Experience with engaging and managing senior stakeholders on behalf of government clients
  • Ability to conduct research and analysis of project financials
  • TS/SCI clearance with a polygraph
  • Bachelor's degree


Nice If You Have:

  • 5+ years of experience working with project financials or as a customer account manager
  • Experience with client specific financial tools such as BASIS, COGNOS, Acquisitions Lifecycle Management, CAPTURE Billing, SLA Workflow, CAT, or Maximo
  • Knowledge of the Working Capital Fund
  • Possession of excellent verbal and written communication skills
  • Master's degree


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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