5-7 years of experience with IBM FileNet 5.x in development and administration.
Proficiency in API or Microservices development with at least 2 years of experience.
3 years supporting IT Service Management solutions and distributed server platforms.
Strong understanding of Cloud native technologies and engineering concepts.
Excellent communication and interpersonal skills for cross-functional collaboration.
Ability to lead teams and manage production goals with a customer service mindset.
Responsibilities
Execute deployments and upgrades of IBM FileNet, providing operational support.
Manage IBM FileNet administration, ensuring configurations are up to date.
Utilize FileNet APIs for mass content updates and perform migratory sweeps.
Integrate IBM FileNet with cloud technologies and storage solutions.
Oversee monitoring and alerting activities using tools like Splunk and Prometheus.
Drive initiatives for automation and cloud platform transformation.
Conduct troubleshooting in complex, distributed environments and perform validation of system components.
Benefits
Opportunity to work with cutting-edge technologies and cloud integration.
Collaborative work environment enhancing cross-organizational coordination.
Chances for professional growth through mentorship and team leadership roles.
Access to training on new tools and technologies in platform engineering.
Involvement in initiatives that focus on automation and continuous improvement.
Full Job Description
Responsibilities
IBM FileNet 5.x Expertise in development, configuration, and operational aspects.
Project deployment execution, IBM Filenet upgrades, and production support.
IBM FileNet Administration, Changes, Configuration.
Content Mass updates using FileNet APIs.
IBM FileNet Vulnerabilities and Remediation.
IBM FileNet Sweep to migrate contents.
Integration with Storage Devices.
Oversight & execution of deployments, troubleshooting, and support activities.
Monitoring and Alerting Tools: Splunk, Appd, Prometheus, Grafana, etc.
Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools, and technologies.
Familiarity with Object and File Storage.
Issue Resolution, ensuring stability of the applications and platform.
Drive new initiatives like Automation, Cloud transformation in the platform.
Drive group discussions about issues identified prior to, and after a deployment.
Troubleshooting complex environment issues in a distributed environment.
Validation of complex system/components and game planning.
Perform Smoke Testing on deployed code/configurations to ensure success of deployment.
Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow.
Design complex system upgrades.
Develop a long-range plan designed to resolve problems and prevent them from recurring.
In this Role, You Will
Participate in high-level technical concepts spanning technology and business.
Drive solutions to reduce recovery time.
Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.
Support portfolio of applications across technologies.
Provide technical consultation and support in the development of end-to-end automated software solutions.
Responsible for production deployments, ensuring governance and controls.
Provide expert counsel to team and senior leadership, advise and mentor team when in need.
Learn new tools and concepts in platform engineering space to implement automation.
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks.
Review and analyze moderately complex operational support systems, application software, and system management tools.
Work with vendors and other technical personnel for problem resolution.
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
Collaborate with vendors and other technical personnel to resolve technical issues.
Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-Active solutions.
Desired Qualifications
Familiar with Enterprise Content Management principles and practices.
Strong verbal, written, and interpersonal communication skills.
Understanding of Cloud native technologies and concepts.
2 Years experience in API or Microservices Development.
3 years of experience developing or supporting IT Service Management solutions.
Ability to lead and manage to production goals, deadlines, and various metrics.
Ability to identify root-cause issues/improvement opportunities, and design approaches.
Experience with a customer service mindset and a focus on continuous improvement.
3 years of distributed servers platform experience.
2 years of application production support experience.
Experience in Ansible, Terraform, and Cloud engineering concepts.
Experience in Application and Server Health Probes.
