Position OverviewThe Field Training Audiologist will contribute to sales and profitability by providing product and software training designed to increase customer knowledge, skills and familiarity with the ReSound product lines. The position also functions to provide audiological support, which includes hearing aid fitting and troubleshooting assistance, to influence buying behavior change from our customers. This position also includes providing audiology, technical and product training to ReSound employees. This position requires extensive field travel over large geographies with overnights on a weekly basis.
Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
The Role Expectations are:
- Execute high quality and consistent customer training using Adult Learning Principles to elicit product buying behavior change
- Support sales of ReSound products within the US by working closely and cohesively with assigned sales teams
- Create customer training needs assessments and training plans to provide appropriate training solutions for accounts with measurable outcomes
- Regularly communicate pertinent account information to territory sales team members
- Assist sales teams and overall sales support at national level conventions
- Primary events include, but are not limited to, the following: Consumer Education Seminars, Open Houses, and CEU Seminars and ongoing "in clinic" product training sessions
- Play key role in promotion and demonstration of products during launch trainings
- Provide consultative resources which will help develop the business growth of the customer to meet ReSound's business needs
- Schedule travel independently and within corporate guidelines that maximize the effectiveness and cost efficiencies while maintaining a full zoned week schedule.
- Maintain appropriate administrative records. This includes maintaining expenses within published corporate guidelines, keeping your work calendar and zonal planning up to date, and attending all team and management calls
- Interact with Marketing, Sales, Customer Service, Product Management, Technical Support and Research & Development to ensure quality customer experiences
- Continuously develop training content through provided materials as well as creation of new materials
- Other duties as assigned by management
Competencies (Knowledge and Skills needed for this position.)
- Follow the HR policy including all company and department policies and procedures.
- Meet all performance and behavior expectations outlined in the company performance appraisal, P&G/IDP, and those communicated by management.
- Perform responsibilities as directed, achieving desired results within expected timeframes and with a high degree of quality and professionalism
- Follow good safety practices in all activities
- Establish and maintain positive and productive work as well as relationships with all staff, customers and business partners.
- Demonstrate the behavioral and technical competencies necessary to effectively complete position responsibilities. Take personal initiative for technical and professional development
- Safeguard sensitive and confidential company information
- Strong facilitation, influence, and analytical skills
- Strong interpersonal communication skills
- Able to resolve problems and complex issues at higher levels including interpersonal conflict
- Excellent computer skills and proficiency using Microsoft Suite (Teams, PowerPoint, Word, Outlook, Excel, and SharePoint), as well as Workday and Salesforce.com
- Independently prioritize and forecast a balanced diverse work schedule through organization and time management skills
- Proficient with oral and written communication across and upward
- Confident in public speaking and workshop facilitations
Desired QualificationsRequired Education (if necessary):- AuD or PhD in Audiology. Master's Degree in Audiology considered
- Current state license in Audiology
Experience:- Clinical experience fitting patients with amplification in a variety of audiological environments
Travel:- Extensive travel by air, auto and train
- Ability to travel 75% of the time
- Ability to manage travel expenses through personal and corporate reimbursement.
Other InformationDirect reports:None
Indirect reports:None
Working Environment:Field based
Physical Demands:Must be able to lift 15Ibs at a time with or without reasonable accommodation, sitting, walking, standing, long and frequent air and land travel
Position Type and Expected Hours of Work:Salaried position
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
