UnitedHealth Group

Field Tech Support Analyst

UnitedHealth Group$60K — $107K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Technical certifications: CompTIA A+, Network+, Microsoft MCP/MCSE, or Cisco CCNA
  • 4+ years of experience in IT desktop support in corporate or clinical settings
  • 4+ years of experience installing and supporting desktop hardware and software
  • 4+ years of experience with networked devices support
  • 4+ years of hands-on experience with Windows OS
  • 4+ years in enterprise technologies like Active Directory, VPNs, and Exchange
  • Solid working knowledge of PC hardware and peripherals.

Responsibilities

  • Serve as the on-site escalation point for technical assistance to clinicians
  • Travel within a 50-mile radius for IT support and troubleshooting
  • Install and maintain operational status of computers and peripherals
  • Communicate effectively with customers and escalate unresolved issues
  • Log issues and participate in on-call support rotation
  • Provide technical expertise for resolving hardware/software issues
  • Diagnose and troubleshoot issues involving OS, applications, and networks.

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contribution plan
  • Flexible telecommuting options for local residents
  • Career development opportunities in a challenging environment.
Full Job Description
Location: 480 Bedford Rd, Chappaqua, NY, 10514 and supporting the surrounding area.

If you reside in Chappaqua, NY, you'll enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Serve as the on-site escalation point for clinicians requiring technical assistance, using diagnostic techniques and tools
  • Travel within a 50-mile radius to provide IT support and perform on-site troubleshooting
  • Install and ensure operational status of workstations, printers, phones, fax machines, computers, and software applications
  • Communicate effectively with customers and escalate unresolved issues to the next level of support
  • Log and record issues and their resolutions, participating in an on-call rotation for after-hours support
  • Provide technical expertise to end-users and assist in resolving hardware/software issues
  • Diagnose, troubleshooting, and resolve problems involving operating systems, applications, and network configurations; replace parts as necessary
  • Prioritize and manage workload independently while focusing on critical items, adapting to new technologies, and improving procedures as needed
  • Coordinate new access needs and security changes with internal IT leadership, ensuring proper user ID and password communication
  • Direct external contract resources for hardware installations/repairs as necessary, maintaining inventory and ensuring IT asset security


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Technical certifications: CompTIA A+, Network+, Microsoft MCP/MCSE, or Cisco CCNA
  • 4+ years of experience providing IT desktop support in a corporate or clinical/business environment
  • 4+ years of experience installing, configuring, and supporting desktop hardware, software applications, and server infrastructure
  • 4+ years of experience installing, maintaining, and supporting networked devices (e.g., printers, scanners, peripherals)
  • 4+ years of hands-on experience with Windows operating systems, including installation, configuration, and troubleshooting
  • 4+ years of experience with enterprise technologies including Active Directory, VPNs, Exchange, Citrix, and backup solutions
  • 4+ years of experience diagnosing and resolving hardware, software, and basic networking issues
  • 1+ years of experience supporting enterprise environments utilizing technologies such as Cisco networking tools, SharePoint, and backup software
  • Solid working knowledge of PC hardware, peripherals, and imaging/data migration processes
  • Access to reliable transportation and valid US driver's license


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable .

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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