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Job Description:REQUIRED - MUST have a current TS/SCI Polygraph clearance to apply for role. Only those with a current TS/SCI with Poly clearance will be considered.Duties and Responsibilities: - Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
- Provide on-site service desk coverage.
- Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
- Maintain on-site ticketing queue for hardware and software requests.
- Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
- Maintain high level of ongoing communication with customer before and during call progression.
- Set and meet delivery target dates to comply with contract support SLAs.
- Escalate customer issues/concerns to leadership as needed.
- Coordinate with data center staff in remote locations to organize access for additional support.
- Create break/fix and work order requests for access to local and remote locations.
- Maintain on-site spares inventory for local use.
- Follow government security policies.
- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.
Required Experience:- Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
- Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
- TS/SCI FSP clearance.
Why Join Quevera?Award-Winning CultureQuevera was recognized as a
Top Workplace in the Washington, DC/Baltimore region for 2025, marking our
fifth consecutive year receiving this distinction based on employee feedback.
Outstanding BenefitsWe invest in our employees and their families through a highly competitive benefits package, including:
- 100% employer-paid medical coverage (optional plan)
- Competitive options for Medical, Dental and Vision insurance
- Employer-paid short-term and long-term disability coverage
- Employer-paid life insurance
- $5,000 annually for education, training, certifications, and professional development
- Career advancement through our structured IQWay Program
- Up to 6% 401(k) match
- Additional 4% profit-sharing contribution
At Quevera, we believe exceptional people deserve exceptional opportunities. We're more than just a workplace-we're a team of innovators, problem-solvers, and industry experts committed to delivering mission-critical solutions while fostering professional growth, collaboration, and technical excellence.
