Field Support Services, Lead Associate

Peraton

$86K — $138K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years in relevant field with a BS, 3 years with an MS or 9 years of work experience in place of degree
  • Active DoD Top Secret (SCI) clearance required
  • Must obtain Security+ certification and Computing Environment compliance within specified timelines
  • Proficient in Microsoft and Linux operating systems, including Windows 11, Server 2019/2022, and RedHat versions
  • Strong knowledge of SQL, PowerShell, and Active Directory
  • Good written and verbal communication skills
  • General networking knowledge

Responsibilities

  • Provide system administrator support for TMPC
  • Diagnose and troubleshoot software/system issues
  • Maintain systems with updates and security patches
  • Support system upgrades and installations
  • Offer help desk assistance for TMPC products
  • Report and investigate software discrepancies
  • Assist in cyber security accreditation including vulnerability scanning
  • Monitor performance and ensure product quality
  • Support test events and other customer-related requirements

Benefits

  • Comprehensive health and wellness programs
  • Professional development and training opportunities
  • Supportive team-oriented work environment
  • Opportunity to work directly with military customers
  • Exposure to cutting-edge technology and systems
  • Flexible work arrangements depending on project needs
Full Job Description
Responsibilities

Peraton is searching for a full time, Field Service Engineer to support our customer site at the Washington Planning Center (WPC) at the Washington Navy Yard, DC. As a Field Service Engineer, you will be supporting the Theater Mission Planning Center (TMPC) products developed by Peraton. You will be working directly with the customer onsite. Candidate must be team oriented and able to work in a DoD environment.

 

This is a broad range Field Service Engineer that will provide expertise with the configuration, maintenance, and troubleshooting of Microsoft/Linux OS: Windows 11, Server 2019/2022, RedHat 7.x/8.x/9.x. 

 

Candidate responsibilities include:

  • Provide TMPC system administrator support
  • Troubleshoot and diagnose system/software issues
  • Maintain systems with software and security updates
  • Support system upgrades/installations
  • Help desk support for TMPC products
  • Investigate and report software discrepancies
  • Support cyber security accreditation of TMPC (to include ACAS/NESSUS scanning)
  • Monitor system performance and product assurance
  • Support test events and other related customer requirements

 

Qualifications

 

What you will need:

 

  • Education: 5 years with BS degree, 3 years with MS, and 0 years with a PhD, or at least 9 years of related work experience in lieu of degree
  • Must be U.S. Citizen and hold an active/current DoD Top Secret (SCI) clearance
  • Must have or within 3 months obtain DoD Directive 8570 Information Assurance compliance (Security+ certification) and within 6 months obtain Computing Environment compliance
  • Technical knowledge and experience with Microsoft products, including: Windows 11, Server 2019/2022, RedHat 7.x/8.x/9.x Operating Systems, SQL; PowerShell, and Office; Microsoft SQL Server or SQL Server Management Studio, Active Directory, RedHat Virtualization
  • Strong Windows background – Windows/RedHat
  • General knowledge of networking
  • Possess good oral and written skills

 

DESIRED SKILLS

  • Possess software and/or systems engineering skills
  • Operational knowledge of TMPC
  • Prior U.S. Navy experience with Tomahawk background

 

Target Salary Range$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

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