Introduction

We are seeking a Field Support Engineer - Screening Business Line to join our Screening Technical Support team. You will be responsible for providing advanced hands-on technical support to dealers and customers, including troubleshooting, equipment performance optimization, and inspection activities. This involves working directly on-site with screening equipment and feeders while coordinating with internal teams to resolve technical issues and improve product performance. Your role plays a crucial part in ensuring equipment reliability and customer satisfaction, which will positively impact operational efficiency and long-term customer relationships.

In this position, you will report to the Business Director, Aggregates Screening Aftermarket.

This position is mainly located in the United States (flexible/home-based), and we are happy to offer flexible working arrangements, including hybrid options; however, it involves up to 50-60% travel to customer sites. Candidates must be authorized to work in the United States.

Team you belong to

You will join a team of technical field support specialists and product experts who are passionate about delivering high-quality solutions and strive to improve equipment performance and customer satisfaction. We are currently working on supporting field operations, troubleshooting equipment performance issues, and contributing to new machine development through field testing and validation activities.
We work closely with internal stakeholders such as Engineering, Product Support, Supply Chain, and Sales teams, as well as external partners including dealers and customers across aggregates and mining sectors. Our team culture is all about collaboration, accountability, technical excellence, and customer focus. The members of our team are located across North America and global business line locations.

What you'll do
• Provide advanced field technical support for screening equipment and feeders
• Troubleshoot equipment performance and support application-related inquiries from dealers and customers
• Conduct machine inspections and document findings through structured technical reports
• Support spare parts identification, recommendations, and coordination with internal teams
• Collaborate with Engineering, Product Support, Supply Chain, and Sales to resolve field issues
• Participate in new machine development, testing, and validation at customer sites
• Utilize SAP and Salesforce for reporting, tracking field activities, and customer support
• Deliver professional, customer-facing support while ensuring high standards of safety and quality

Who you are
• Strong technical expertise in screening equipment and feeders
• Hands-on experience in aggregates and/or mining applications
• Excellent communication skills with the ability to work directly with customers and dealers
• Highly organized with strong reporting and documentation discipline
• Able to work independently in the field while collaborating effectively with cross-functional teams
• Practical, solution-oriented mindset with strong attention to detail
• Willingness and ability to travel 50-60%
• Must be authorized to work in the United States
Nice-to-have:
• Experience using SAP, Salesforce, or similar ERP/CRM systems
• Previous involvement in new equipment development or field testing activities

What's in it for you
• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, bicycle benefits, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets, car benefits, and meal benefits.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

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Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.