Experience managing and coaching field technicians
Strong understanding of service performance metrics (KPIs)
Proven ability to improve team performance and profitability
Experience handling customer escalations
ServiceTitan experience is a plus
Responsibilities
Lead team by coaching and mentoring technicians through ride-alongs and performance reviews
Monitor and analyze key performance metrics to ensure departmental success
Manage technician schedules and ensure efficient workflow
Recruit and onboard new technicians to build a strong team
Resolve customer escalations and enhance service experience
Foster a positive culture through daily team huddles and meetings
Develop actionable plans to enhance department profitability and service quality
Benefits
Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
Company Vehicle, Tools & Gas Card
401(k) with Company Match, HSA & FSA Options
Paid Time Off & Holidays
Employee Discounts & Referral Bonuses
Ongoing Training & Development Opportunities
Clear Path to Growth within a National Family of Service Brands
Full Job Description
Location: Right Way Garage Doors, Vacaville, CA Annual Salary: $80,000 - $125,000 (Based on Experience & Performance)
Reports To: General Manager / Brand President About the Role
All 4 Seasons is looking for a hands-on Service Manager to lead our service department and develop a high-performing team of technicians.
This isn't a desk job. You'll spend time in the field coaching technicians, conducting ride-alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You'll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.
If you're a proven leader who enjoys coaching people, holding teams accountable, and improving results, we'd love to meet you. What You'll Do Lead & Develop the Team
Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings
Set clear expectations and hold the team accountable to company standards
Lead daily huddles and team meetings
Foster a positive, high-performance culture
Drive Department Performance
Monitor key performance metrics, including:
Revenue per technician
Average ticket
Close rate
Membership sales
Customer satisfaction
Callback and warranty rates
Technician efficiency
Develop action plans to improve results and department profitability
Oversee Daily Operations
Manage technician schedules and workflow
Ensure jobs are completed accurately and efficiently
Support dispatch and customer service teams
Maintain consistent service quality and operational standards
Recruit & Develop Talent
Interview and help hire top technicians
Lead onboarding and training for new employees
Conduct 30, 60, and 90-day check-ins
Build a strong pipeline of future talent
Deliver an Exceptional Customer Experience
Resolve customer escalations professionally
Coach technicians on communication and service excellence
Help turn challenging situations into positive customer experiences
What We're Looking For
5+ years of experience in the service industry
3+ years of leadership experience
Experience managing and coaching field technicians
Strong understanding of service performance metrics (KPIs)
Proven ability to improve team performance and profitability
Experience handling customer escalations
ServiceTitan experience is a plus
You'd Be a Great Fit If You Are...
A strong leader who leads by example
Results-driven and accountable
An effective coach who enjoys developing others
Organized and process-oriented
Comfortable making decisions using data and KPIs
A clear communicator who builds trust with employees and customers
What Success Looks Like
Within your first 90 days, you'll:
Build relationships with your team
Establish regular coaching and accountability
Improve technician performance and operational consistency
Reduce callbacks and warranty issues
Increase revenue, customer satisfaction, and overall department performance
If you're ready to lead a winning team and make a lasting impact, we'd love to hear from you.
What We Offer:
Competitive Salary: $80,000 - $12,000 per year
Full Benefits: Medical, Dental, Vision, Employer-Paid Life & Disability Insurance
⛽ Company Vehicle, Tools & Gas Card
🧾 401(k) with Company Match, HSA & FSA Options
Paid Time Off & Holidays
Employee Discounts & Referral Bonuses
Ongoing Training & Development Opportunities
A Clear Path to Growth within a National Family of Service Brands
If you're ready to drive operational excellence, build a winning team, and lead with purpose-Right Way Garage Doors wants to hear from you!
Apply today and open the door to your next great career move!
