Description Position at Zones LLC.
Position Overview: Desktop Support Services relate to managing and maintaining user endpoint devices including Customer's desktops, laptops, printers, and other mobile devices. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis you will travel to customer locations, so a flexible work schedule is a must.
*Position requires health clearance or exemption for TB, SARS-CoV2, Flu (during flu season), MMR, Varicella and Tdap*"
What you'll do as the Field Services Technician: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
- Provide recommendations to Customer in the review, inventory, and procurement of end-user systems.
- Deploy end-user systems (as needed) for hires or as part of normal system refreshes.
- Provide on-going day-to-day management of Customer's end-user systems and devices.
- Protect Customer's end-user systems via Customer-supplied anti-virus and anti-malware solutions.
- Provide destruction and disposal services including Certificate(s) of Destruction for systems that are End of Life (EOL).
- Deploy software packages to end-user systems as specified by Customer.
- Contact third-party suppliers including but not limited to Ricoh and HP on behalf of Customer for printer-related issues.
- Maintain and manage Customer's network printers including toner replacement and regular printer maintenance.
- Provide Project Management Services for projects relating to Workstation & Printer services.
- Maintain an inventory of Customer's workstations, peripheral and printer devices.
- Adherent to Customer's onboarding and offboarding processes.
- Ensure availability of Customer's workstations and printers per prescribed SLAs.
What you will bring to the team: - High School diploma or equivalent. Associate's degree preferred and at least 5 years' experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
- 5+ years' experience with desktop/laptop hardware.
- Excellent customer service and communication skills.
- Familiarity with standard Windows O/S and Office suites.
- Ability to perform final configuration tasks on customer premises.
- Ability to work independently and manage time effectively.
- Ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customer, including vendor warranties.
- Strong technical background in electronics, mechanical, and/or software.
- Valid driver's license and reliable transportation.
- Must be able to lift and carry up to 50 pounds and be able to stand, walk, and bend for extended periods of time.
- Must be able to navigate campus grounds comfortably for extended periods of time throughout the day to perform job duties.
Qualified candidates can expect an hourly range of $38.00-$40.00 per hour.
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Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.
