Position Summary:In the Field Services Manager position, you'll oversee financial performance, large project procurement, and quality control within your assigned territory. You'll develop and maintain relationships with facility, regional, and corporate-level clients in the Senior Living industry, with a focus on growing TELS Building Services. Your role includes driving technical sales, managing corporate customer rollouts, supporting the service provider network, and resolving in-market issues. Drawing on your experience in building trade services or facility management, you'll execute company strategy and deliver outstanding results.
Skills Needed: - Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.
- Builds Networks - Cultivates broad and diverse networks both inside and outside our organization. Uses these connections strategically to exchange ideas, garner support, and influence opinions.
- Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.
- Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.
- Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.
- Builds Networks - Cultivates broad and diverse networks both inside and outside our organization. Uses these connections strategically to exchange ideas, garner support, and influence opinions.
What You'll Do and Impact: - Build and maintain long-term business relationships with key contacts at facility, regional, and corporate levels for existing and prospective TELS Building Services customers.
- Lead the execution of TELS Building Services rollout schedules and corporate customer initiatives by collaborating with the TELS and DSI teams to meet customer needs.
- Assess market conditions and customer needs to identify and maximize service sales opportunities, providing value through technical knowledge of building trade services.
- Assist in resolving customer and service provider issues, ensuring satisfactory outcomes.
- Collaborate with the TELS team to qualify, scope, and close large/capital project sales opportunities ($25K+), assisting with proposal preparation and presentations.
- Identify new business opportunities and follow up on dispatch, quoted, and recurring service needs.
- Coordinate with TELS/DSI sales teams to align on opportunities and activities.
- Provide strategic direction and support on key customer accounts.
- Travel with TELS/DSI sales teams as a subject matter expert on building trade services.
- Demonstrate the value of the TELS Platform to customers (TELS Platform experience preferred but not required).
- Assist with managing the service provider network, including identifying new partners and driving accountability for service standards in collaboration with operations and sourcing teams.
Experience: - Extensive expertise in HVAC, plumbing, general contracting, or electrical trades, with experience in supervisory, estimating, project management, or account management roles.
- 5+ years of proven success in B2B technical sales within the building trade services industry, with a strong track record of consistently meeting or exceeding sales targets.
- Ability to travel by car and/or plane up to 40%
- Valid, unexpired driver's license with satisfactory driving record
Additional Items of Interest: - 7+ years of experience in facilities management, preferably in Senior Living, with a proven track record in plant operations, capital plan execution, and managing multiple projects across various buildings.
- Strong background in coordinating with contractors or third-party providers, with experience in the building trade services or mechanical trades.
- Experience leading teams at a market or regional level.
- Willingness to relocate is a plus, but not required.
Job to be performed in the location listed. Generous benefit package available.
