Safran

Field Services Engineer - Northeast

Safran • $80K — $110K *
Rochester, NY 14609In-Person
Aerospace & Defense
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of relevant experience preferred
  • Bachelor's degree in engineering preferred, or equivalent experience
  • Prior military experience or knowledge of the US Defense industry preferred
  • Experience working with government organizations and DoD contractors preferred
  • Active security clearance or ability to obtain one (Secret) required
  • Able to perform independently with minimal supervision
  • Strong customer service skills for sales advancement
  • Analytical thinker for complex problem-solving

Responsibilities

  • Identify customer program requirements through discussions
  • Provide technical information to respond to inquiries
  • Prepare and deliver training sessions and pre-sales demonstrations
  • Lead engagements as an application and system integration expert
  • Collaborate with Sales and Program Management to enhance business and customer satisfaction
  • Support integration of SFS products into customer systems
  • Serve as the key contact between Sales and Engineering teams
  • Perform demonstrations, training, evaluations, and troubleshooting on-site

Benefits

  • Opportunity to work primarily remotely with minimal supervision
  • Engage with both sales and engineering teams to influence product development
  • Chance to lead and innovate in customer engagement settings
  • A dynamic work environment with the potential for travel
  • Opportunity to utilize military experience in a defense-oriented context
Full Job Description
How I will contribute:
  • Identify current and future customer program requirements through interactive discussions.
  • Provide product, service, and technical information in response to customer inquiries.
  • Prepare and deliver training sessions and pre-sales product demonstrations of SFS products and capabilities.
  • Lead customer engagements as the application and system integration expert.
  • Collaborate with Sales and Program Management teams to grow the business while ensuring high customer satisfaction.
  • Support integration of SFS software and hardware into customer systems.
  • Serve as the primary interface between Sales and Engineering teams to address customer needs.
  • Perform on-site demonstrations, training, evaluations, testing, installation, maintenance, troubleshooting, and system integration.
  • Diagnose complex technical issues and develop solutions to maintain system uptime and reliability.
  • Provide feedback to engineering teams to implement design improvements based on field experience.
  • Train end-users and internal staff on proper system operation, maintenance, and safety protocols.
  • Document field activities, prepare reports, and maintain accurate records for compliance and quality assurance.


What you bring to the role:
  • 5 years of prior relevant experience preferred.
  • Bachelor's degree in engineering preferred. A combination of education and experience will be considered.
  • Prior military experience or intimate knowledge of US Defense industry preferred
  • Experience interfacing with government organizations and DoD contractors preferred
  • Active security clearance or ability to obtain a security clearance (Secret) required
  • Requires the ability to perform under minimal supervision remotely.
  • Demonstrated track record utilizing superior customer service skills to advance sales capabilities to external customers
  • Ability to handle complex problems with analytical thinking skills and engage with customers enthusiastically.
  • Demonstrated track record of progressive leadership.
  • Ability to travel domestically as needed (30%).
  • Ability to be agile and have fun!


Please note this description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

About Safran

Safran is a French multinational aerospace and defense company. It designs, manufactures, and sells aircraft engines, rocket engines, and other aerospace components. Safran is also involved in the defense industry, producing optronics, avionics, and other defense systems. The company has partnerships with several other aerospace and defense companies, including General Electric and Boeing. Safran has operations in over 60 countries and employs over 95,000 people.
Learn more about Safran
Size
95,000 employees
Industry
Aerospace & Defense
* Ladders Estimates

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