The Division of Information Technology (DoIT) seeks an enthusiastic and talented Network Services Field Services Associate Director to work with world-class faculty, staff, students and leading-edge network technologies. In this role, you’ll be managing a team of 15 to install and maintain networks connecting over 60,000 faculty, staff and students, special-purpose research instruments, computation and storage systems to each other and to reach collaborators and data sources across the world.

The candidate selected for this position may perform a combination of on-site and remote work subject to an approved flexible work arrangement (FWA), which is reviewed and approved annually. It is anticipatedthe role will be onsite at least four days per week. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer.Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Travel Expectations:

It is expected that employees will make individual arrangements for transportation adequate to meet position responsibilities and essential job functions. Read more about.

Applicants are required to: Have a valid drivers license and a reliable source of independent transportation for periodic in-state work travel, and/or comply with requirements for UW-Madison vehicle use authorization.

• Directs strategic information technology planning initiatives and establishes objectives for the institution to ensure appropriate use of financial, administrative, staffing resources in alignment with the strategic plan

• Developsoperating policies and procedures to comply with regulations, institutional policies, andunit objectives

• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• May develop and audit institutional budgets and/or financials

• Manage and maintain service levels. Establish measures of service success such as benchmarks, key performance indicators (KPIs), and Objective and Key Results (OKRs). Oversee a program of continuous improvement for all services

• Servesas aliaisonrepresenting the interestsof the institution to internal and external stakeholders

• Responsible for the successful implementation of and management of projects at the group, department, and enterprise level

• Advisesinstitutional or divisional leadership on information technology operations and business models

• Mayperform manager functions

Division of Information Technology, Network Services, Field Services

UW is a comprehensive teaching, public service and scholarly research institution. Our faculty have enabled us to remain consistently ranked in the top 5 research institutions (by expenditures) in the U.S. We are comprised of 14 schools and colleges, over 28000 faculty/staff, a student enrollment of over 50,000 with a $5.1B annual budget which includes over $1.9B in research expenditures.

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions.DoIT is UW92s central IT organization. We provide computer technology services to UW and a more limited set of services to other Universities of Wisconsin, other units of State government and other institutions in the region. DoIT delivers desktop, server and cloud computing services and supports networks, telecommunications, Internet connectivity, administrative and academic systems, security, instructional technology and other information technology services.

Network Services is a department within DoIT that is responsible for the operations, administration, management and support of the campus wired and wireless networks, wide-area networks and certain network-based applications such as unified communications, remote access systems, streaming TV and DNS/DHCP services. The department performs long-range planning, design, procurement, installation and maintenance of a broad range of network services. The department also provides certain cyberinfrastructure support to facilitate faculty research.

Field Services is responsible for project work and the operational management of the campus voice, data, wireless and streaming TV networks. Our work is performed in and around the more than 180 buildings within the contiguous campus framework and approximately 24 off-campus locations where we provide telecommunications and 24incident response along with daily operational and long-term project support.

Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $135,000 - $150,000, with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at ().

• Experience directing, leading, planning and managing projects (e.g. enterprise-wide, department or team) of varying sizes and scope
• Demonstrated experience providing leadership, exercising influence, and building consensus or partnerships in a large, complex, and collaborative enterprise
• Experience coordinating and tracking multiple projects or tasks simultaneously, ensuring deliverables are completed on schedule, and stakeholders are informed of progress and risks
  
• Knowledge of data communication network and infrastructure technologies such as routers, switches, fiber optics, or structured copper cabling

• Previous management experience supervising IT employees such as directing and scheduling personnel, managing performance, hiring/separating activities, or rewarding at least 2 direct reports
  
• Knowledge of or experience with data communication network technologies and infrastructure diagnostic testing hardware/software and troubleshooting techniques to find and fix network connection faults
  
• Proven ability to effectively communicate complex information through written, verbal, and presentation formats to technical and non-technical audiences, achieving stakeholder understanding, alignment, and action on key initiatives
  
• Proven ability to identify, assess, and resolve operational challenges while meeting established timelines and maintaining service levels
• Demonstrated experience managing budgets, including planning, forecasting, tracking expenditures, and reporting on financial performance to ensure alignment with approved budget objectives

Bachelor's Degree Preferred Minimum

Click on the 4Apply4 button to start the application process.

You will be prompted to upload the following documents:

-Resume
-Letter of Qualifications

Applicants should attach a letter of qualificationsand resume detailing their training and experience relating to the required and preferred qualifications referencedabove. The application reviewers will be relying on written application materials to determine which qualified applicants willadvance in the recruitment process.

This position requires a valid driver's license, a motor vehicle record that meets UW Risk Management standards, and ability to drive State of Wisconsin owned vehicles.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position. UW-Madison is not an E-Verify employer, therefore F-1 STEM OPT and STEM extensions are not options for work authorization.

DoIT values the importance of and adheres to the highest standards of accessibility to engage and encourage participation from all constituents. Candidates are highly encouraged to submit their application materials in a manner that is digitally accessible. Information that will aid you in ensuring your materials are accessible can be found at .

DoIT Human Resources, , 608-263-1790

Relay Access (WTRS): 7-1-1. Seefor further information.