Field Service Technician

Ziegler CAT

• $79K — $106K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-year technical degree in diesel technology or equivalent shop experience
  • 3+ years of diesel equipment repair experience, field experience preferred
  • Strong knowledge of hydraulic and electrical systems, specifically with CAT equipment
  • Effective communication skills for collaboration with team and customers
  • Basic computer skills for documenting work and using diagnostic tools
  • Own set of mechanic tools required
  • Valid driver's license with a clean driving record

Responsibilities

  • Diagnose and repair various heavy construction and agricultural equipment
  • Utilize independent judgment for complex repairs involving multiple systems
  • Follow all safety protocols while performing repairs
  • Respond promptly to customer inquiries to maximize satisfaction
  • Be available for after-hours emergency call-outs as needed
  • Collaborate with team members on troubleshooting repairs
  • Document work orders accurately for customer follow-up and parts requisition

Benefits

  • Health, Dental, Vision, and Life Insurance
  • 15 days of PTO accrued from day one, plus 9 paid holidays
  • 401(k) plan with company match and contributions
  • Health Savings Account (HSA) with annual contributions from Ziegler
  • Short-Term and Long-Term Disability Insurance, FSA & EAP available
  • Paid Parental Leave and Funeral Leave
  • Fitness membership discounts and Education Assistance
  • Tool Insurance, Safety Boot Reimbursement, PPE, and uniforms provided
  • Safe and supportive workplace environment
Full Job Description
Ziegler CAT has an opening for a Field Service Diesel Technician working on heavy construction and agriculture equipment to support customers surrounding our Fergus Falls location. A company truck is provided.

The pay range for this position is $38.00 to $51.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:
  • Health, Dental, Vision and Life Insurance
  • 15 days of PTO your first year, accrual starts day 1
  • 9 paid holidays
  • 401(k) plan with company contribution and match
  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
  • Short-Term and Long-Term Disability Insurance, FSA & EAP
  • Paid Parental Leave & Funeral Leave
  • Fitness membership discount
  • Education Assistance
  • Safety Boot Reimbursement, PPE & Uniforms provided
  • Tool Insurance
  • Safe, clean and friendly work environment


Responsibilities:
  • Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, compact equipment, aerial equipment and paving equipment
  • Uses a high degree of independent judgment to repair a variety of complex equipment and tools, which involve mechanical, hydraulic, diesel, and electrical systems
  • Work safely at all times, following company policies, procedures and standards
  • Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
  • Willing to respond to after hour emergency calls as directed by supervisor
  • Work collaboratively and assist other technicians as needed regarding troubleshooting repairs
  • Document work orders in a complete and timely manner to ensure a high level of customer satisfaction; identify and communicate the need for parts for inventory


Qualifications:
  • 2-year technical college degree in diesel technology or related field; or high school diploma/GED and 2 years of comparable shop mechanic experience
  • 3+ years of relevant diesel equipment repair experience, preferably some field experience
  • Working knowledge of hydraulics, transmissions, undercarriage, track systems, engine and emission components, electrical, and fuel systems; previous experience with CAT equipment preferred
  • Ability to write and communicate effectively, interact with supervisors, customers and team members
  • Basic computer skills to document work orders and utilize online diagnostic systems
  • Own mechanic tool set
  • Ability to maintain a safe and clean work environment including service truck
  • Willing and able to respond to after-hour emergency calls as directed by the supervisor
  • Able to operate equipment safely
  • Must have and maintain a clean driving record
  • Pass a DOT pre-employment drug screen & physical due to the role being deemed safety-sensitive
  • DOT Med card or ability to obtain is required


Minimum Physical Requirements:

  • Push/pull up to 50 lbs
  • Lift/carry up to 60 lbs
  • Lift bulky objects
  • Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping - able to use bolt box.
  • Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.


This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Similar Jobs

More Jobs at Ziegler CAT

More Manufacturing & Automotive Jobs

Find similar Field Service Technician jobs: