Field Service Technician - Heavy Equipment

Ziegler CAT

$79K — $106K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2-year technical degree in diesel technology or related field OR high school diploma with 2 years shop experience
  • 3+ years experience in diesel equipment repair, with field experience preferred
  • Knowledgeable in hydraulics, transmissions, undercarriage, and diesel systems; CAT experience is a plus
  • Effective communication skills to interact with customers, supervisors, and team members
  • Basic computer skills for documentation and diagnostics
  • Personal mechanic tool set required
  • Must maintain a clean driving record and pass all safety-related screenings

Responsibilities

  • Diagnose and repair various Caterpillar equipment and heavy construction machinery
  • Exercise independent judgment to fix complex mechanical and electrical systems
  • Ensure all safety protocols and company standards are strictly followed
  • Provide timely and supportive responses to customer needs
  • Be available for after-hours emergency calls as needed
  • Collaborate with other technicians for troubleshooting and repairs
  • Document service work accurately and keep track of parts inventory

Benefits

  • Health, Dental, Vision, and Life Insurance
  • 15 days of PTO beginning on day one
  • Nine paid holidays each year
  • 401(k) plan with company contributions and match
  • Annual HSA contribution of up to $1000
  • Short-Term and Long-Term Disability Insurance
  • Paid Parental Leave and Funeral Leave
  • Discounts on fitness memberships
  • Education Assistance for skill development
  • Tool Insurance and reimbursement for safety boots, PPE, and uniforms
  • Supportive work environment with a focus on safety and cleanliness
Full Job Description
Ziegler CAT has an opening for a Field Service Diesel Technician working on heavy construction equipment to support customers surrounding our Sioux City, IA location. A company truck is provided.

The pay range for this position is $38.00 to $51.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes:
  • Health, Dental, Vision and Life Insurance
  • 15 days of PTO your first year, accrual starts day 1
  • 9 paid holidays
  • 401(k) plan with company contribution and match
  • HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
  • Short-Term and Long-Term Disability Insurance, FSA & EAP
  • Paid Parental Leave & Funeral Leave
  • Fitness membership discount
  • Education Assistance
  • Safety Boot Reimbursement, PPE & Uniforms provided
  • Tool Insurance
  • Safe, clean and friendly work environment


Responsibilities:
  • Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, compact equipment, aerial equipment and paving equipment
  • Uses a high degree of independent judgment to repair a variety of complex equipment and tools, which involve mechanical, hydraulic, diesel, and electrical systems
  • Work safely at all times, following company policies, procedures and standards
  • Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
  • Willing to respond to after hour emergency calls as directed by supervisor
  • Work collaboratively and assist other technicians as needed regarding troubleshooting repairs
  • Document work orders in a complete and timely manner to ensure a high level of customer satisfaction; identify and communicate the need for parts for inventory


Qualifications:
  • 2-year technical college degree in diesel technology or related field; or high school diploma/GED and 2 years of comparable shop mechanic experience
  • 3+ years of relevant diesel equipment repair experience, preferably some field experience
  • Working knowledge of hydraulics, transmissions, undercarriage, track systems, engine and emission components, electrical, and fuel systems; previous experience with CAT equipment preferred
  • Ability to write and communicate effectively, interact with supervisors, customers and team members
  • Basic computer skills to document work orders and utilize online diagnostic systems
  • Own mechanic tool set
  • Ability to maintain a safe and clean work environment including service truck
  • Willing and able to respond to after-hour emergency calls as directed by the supervisor
  • Able to operate equipment safely
  • Must have and maintain a clean driving record
  • Pass a DOT pre-employment drug screen & physical due to the role being deemed safety-sensitive
  • DOT Med card or ability to obtain is required


Minimum Physical Requirements:
  • Minimum Physical Requirements:
  • Push/pull up to 50 lbs
  • Lift/carry up to 60 lbs
  • Lift bulky objects
  • Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping - able to use bolt box.
  • Working Conditions may be indoor and/or outdoor. Noise level may be loud at times.


This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

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