Fujifilm Manufacturing USA, Inc

Field Service Technician

Fujifilm Manufacturing USA, Inc • $83K — $90K *
US-AnywhereRemote in United States
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High School diploma or GED equivalent required.
  • 8+ years of field service experience with industry-related product lines essential.
  • Two-year electronics or mechanical engineering degree or equivalent field experience preferred.
  • Experience with toner-based production equipment is crucial.
  • Extensive knowledge of electronics required.
  • Strong computer skills focused on operating systems and hardware necessary.
  • Excellent organizational and time management skills needed.
  • Must possess strong verbal and written communication skills.

Responsibilities

  • Coach and mentor technicians as the Subject Matter Expert (SME) for the product line.
  • Lead special projects requiring advanced technical expertise.
  • Identify technical gaps and actively pursue solutions.
  • Provide remote and on-site customer support across the Americas.
  • Utilize KT methodology to resolve complex service issues through data analysis.
  • Maintain communication with management and technical support teams for service issue resolutions.
  • Develop strong relationships with customers to ensure satisfaction.

Benefits

  • Medical, Dental, Vision insurance available.
  • Life Insurance provided.
  • 401k retirement plan offered.
  • Paid Time Off to ensure work-life balance.
Full Job Description
Position Overview

The Field Service Technician - Level 4 will be considered a specialist for a single product line that the TSD service team supports. This level technician will demonstrate a full working knowledge of a product line including theory of operation as well as mechanics. Will provide solutions to complex problems as well as provide field and/or remote support to all technicians. Will be considered the SME on the service team and lead other technicians with support and repair as required. This position will require travel throughout the United States.

This is a remote position within the Western region of the US between Texas and California - close to a major airport.

Job Description

Responsibilities
  • Coach and mentor internal and partner technicians with installations/repair as the SME for the product line they support.
  • Leads team in special projects requiring technical expertise
  • Recognizes technical gaps and proactively pursues solutions for the team.
  • Provide remote and on-site support and, repair to customers in Mexico, North and South America
  • Provide solutions to complex service issues by utilizing KT methodology, through data and problem analysis.
  • Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team to ensure accurate resolution of service issues
  • Develop strong working relationships with customers
  • Perform pre-installation assessment and site inspection of equipment in accordance with FUJIFILM equipment requirements
  • Complete and submit service activity information and paperwork timely to the appropriate group/department
  • Monitor and manage the return of all parts
  • Manage and complete all Preventative Maintenance requirements
  • Attend training classes (locations throughout the world), to stay current on both new and existing products
  • Liaison directly with product manufacturers (including overseas) Weekend work and overtime required as needed for installations, service calls and training
  • Conduct technical training classes for technicians
  • Provide sales assistance in demos and/or customer visits as needed
  • Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution
  • Communicate technical issues to the Technical Service Manager and technical support group
  • Perform related duties as assigned by manager

Required Skills/Education
  • High School diploma or GED equivalent
  • 8 or more years of field service experience with industry-related product lines
  • Two-year electronics or mechanical engineering degree or equivalent in field experience
  • Field service experience with toner-based production equipment
  • Extensive knowledge of electronics
  • Computer skills with emphasis on operating systems and hardware.
  • Excellent organizational and time management skills.
  • Understand and embrace importance of communication and its role relative to the customer.
  • Possess necessary skills/attributes to include excellent communication skills (both verbal and written)
  • Working knowledge of Microsoft applications and outstanding customer service
  • Requires a valid state driver's license (Real ID compliant), and passport
  • Must be able to do extensive traveling: 70%

Desired Skills
  • Ability to work with cross functional teams
  • Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights.
  • Outstanding communication, interpersonal and leadership skills.
  • Ability to deliver a structured training class


Salary and Benefits
  • $40-43.25/ hour depending on experience
  • Medical, Dental, Vision
  • Life Insurance
  • 401k
  • Paid Time Off

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About Fujifilm Manufacturing USA, Inc

Fujifilm Manufacturing USA, Inc is a subsidiary of Fujifilm Holdings Corporation, a Japanese multinational conglomerate that specializes in imaging and photography. Fujifilm Manufacturing USA, Inc is responsible for the manufacturing of photographic paper, film, and other imaging products in the United States. The company was established in 1988 and has its headquarters in Valhalla, New York. Fujifilm Manufacturing USA, Inc operates as a subsidiary of Fujifilm North America Corporation.
Learn more about Fujifilm Manufacturing USA, Inc
Size
72,332 employees
Industry
Manufacturing & Automotive
NASDAQ
FUJIF
* Ladders Estimates

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