EnerSys Inc

Field Service Supervisor II

EnerSys Inc • $76K — $104K *
East Syracuse, NY 13057In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Preferred college degree or equivalent industry experience with a High School Diploma or GED.
  • Minimum five years of industry-related experience.
  • At least two years of supervisory experience.
  • Five or more years of customer service and field support experience.
  • Strong mechanical and electrical aptitude with advanced knowledge preferred.

Responsibilities

  • Maintain a safe and orderly work environment.
  • Develop and schedule projects efficiently using materials and personnel.
  • Oversee service vehicles and manage physical plant.
  • Identify target accounts and sell service programs.
  • Directly manage service employees, including training and performance reviews.
  • Maintain inventory control and conduct equipment diagnostics.
  • Serve as a communication link to ensure effective service delivery.

Benefits

  • Opportunity for professional growth and development.
  • Exposure to a wide range of technical challenges in the field.
  • Supportive work environment emphasizing safety and compliance.
  • Flexible schedule that may include varying hours and travel.
Full Job Description
Job Purpose

Under general direction of regional and operations managers, provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, to continue to the realization of service-related sales and service targets.

Essential Duties and Responsibilities

  • Maintain a safe, orderly, and clean work environment.
  • Report all injuries or incidents involving subordinates.
  • Develop and schedule projects to ensure efficient use of materials, equipment, and personnel.
  • Follow all company policies and procedures, including but not limited to warranty, safety, environmental, OSHA, DOT Hazmat, and ISO 9000 requirements.
  • Effectively present information in one-on-one and small group settings to customers, clients, and employees.
  • Oversee the physical plant and service vehicles.
  • Identify target end-user accounts and sell service programs.
  • Manage customer relationships and resolve customer issues.
  • Directly manage service employees, including training, performance reviews, recognition, goal setting, and salary administration.
  • Maintain inventory control.
  • Direct and perform equipment diagnosis and repair.
  • Develop and deliver training on the safe operation of equipment and demonstrate skills to both employees and customers.
  • Serve as a communication link between customers and the company to help ensure effective service delivery.
  • Generate substantial annual revenue.
  • Operate effectively with minimal supervision.
  • Complete all required compliance and job-specific training.
  • Supervise Field Support Technicians and/or Shop Technicians.
  • Mentor new Field Supervisors.


Qualifications

Education
  • College degree preferred; however, a High School Diploma or GED combined with relevant industry experience will be considered.

Experience
  • Five years of industry-related experience.
  • Two years of prior supervisory experience.
  • Five or more years of customer service experience, including field support experience.

Other Requirements
  • Ability to work at a customer site.
  • Ability to read, write, and comprehend English.
  • Proficient in Microsoft Office and internet applications.
  • Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
  • Strong mechanical and electrical aptitude.
  • Ability to solve mathematical equations and troubleshoot problems.

Desired Qualifications and Skills
  • Advanced electrical and mechanical knowledge.
  • Experience using test equipment and reading electrical schematics.
  • Experience with ERP/SAP systems is a plus.
  • College degree in a related field.


General Job Requirements
  • Must be able and willing to do overnight travel
  • Must be able and willing to operate a forklift.
  • This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
  • Must be able to differentiate colors.
  • Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
  • Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
  • Must be able and willing to be on-call.
  • Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
  • Risk of electrical shock.
  • This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
  • This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.

About EnerSys Inc

EnerSys is a global leader in stored energy solutions for industrial applications. We complement our extensive line of motive power, reserve power, aerospace/defense, and specialty batteries with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Learn more about EnerSys Inc
Size
11,400 employees
Market Cap
$2.9 billion
Industry
Manufacturing & Automotive
Net Income
$108 million
Founded
2001
5 Year Trend
+7.2%
Revenue
$2.9 billion
NASDAQ
ENS
* Ladders Estimates

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