Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Field Service Representative

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Safran Landing Systems in Ajax has an exciting opportunity for a Field Service Representative within the Customer Support Department. Reporting to the PSE, ILS, FAL/FSR & Airworthiness Compliance Manager, you will play a key role in supporting both internal and external customers by providing technical expertise and helping deliver timely solutions to issues encountered by airframers, operators, and airlines.

As a representative of Safran Landing Systems (SafranLS), you will serve as a primary customer interface, delivering professional technical support while promoting the company's standards of quality, safety, and customer satisfaction.
• Represent SafranLS at customer locations providing a suite of technical support services to assist customers with delivery and operations
• Perform rework on Customer Final Assembly Lines (FALs), including resolution of reported snags, component removal and replacement, travelled work, vendor assistance, and retrofit activities.
• Document and report details for every intervention performed in a timely manner
• Be available to work overtime, weekends, and holidays as required to support customer schedules.
• Participate in a rotational 24/7 on-call support schedule for FAL activities.
• Liaise with other SafranLS departments, including Engineering, Quality, and Production, to resolve technical issues.
• Liaise with SafraLS Programs for planning of work instructions, spares and tools
• Provide technical assistance in the field at the Operator/Airlines' or other FAL locations
• Travel on short notice as required, including assignments that may involve working in the field for several consecutive days.

Candidate skills & requirements
• Licensed AME, or equivalent, strongly preferred
• Minimum 3-5 years of aircraft maintenance experience.
• Ability to read and interpret engineering drawings, maintenance manuals, and other technical documentation.
• Strong knowledge of mechanical and hydraulic systems; landing gear experience is considered an asset.
• Ability to self-inspect work utilizing strong attention to detail
• Strong interpersonal and communication skills with the ability to work effectively in a team environment.
• Demonstrated ability to adapt to changing priorities and work conditions while maintaining safe work practices.
• Fluency in written and spoken English is required; French language skills are considered a strong asset.
• Strong computer skills, including proficiency with Microsoft Office applications and technical reporting systems.
• Valid passport and ability to travel internationally, if required.

Salary: $78,100 to $97,600
Reason for Recruitment: Replacement
Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.
We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace.
SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.

Job location

Job location

North America, Canada, Ontario, Toronto

City (-ies)

Ajax

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 3 years